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Very beautiful castle 🏰 The heating is very good in winter. I arrived at the hotel at five o'clock in the evening and called at 11 o'clock in the afternoon to urge check-out. In the off-season, there were no guests and the front desk knew our check-in time, and the epidemic situation was almost self-checking at night without disturbing the front desk. I feel a bit unreasonable for urging to check out this way. Of course it’s not my own hotel and it’s true that I don’t have to be so careful. Other than that, all are great, hope to have a chance to come again 🙏

We stayed six nights at this hotel and absolutely loved it! It was such a wonderful base for exploring the Loire Valley, close to so many castles and sights, yet feels secluded and is such a refuge when you come back at the end of a sigh-seeing day. We loved the pool, got massages and facials at the spa, enjoyed meals in the beautiful dining room as well as in the garden just outside our room, and loved just walking around the property and soaking in the tranquility of it all. The staff is so friendly and accommodating. One of my favorite activities we did there was to rent e-bikes from the hotel and spent the day exploring castles through vineyards, and enjoying a delicious picnic made by the hotel as well. A memory I will cherish forever! We did have an issue with the shower our first night, but the staff took care of it immediately and we did not have any further issues with it. One suggestion for the hotel...I realize it is the countryside so to expect some insects, but we did have several daddy longlegs and other small insects in our room. It would have been nice to have a daily sweeping of the room (tall corners that we could not reach ourselves) in order to make it truly feel 5-star. But don't let this deter you, the property, and the rooms, is immaculate, and I would return in a heartbeat. I'm sure that if I had asked or complained, they would have attended to it immediately.

I am lucky that my company is moving away from the Tours Nord area. It means that I do not have to stay in this Mercure anymore. Let me be clear: the staff members are very nice and that is the reason I still give 3 points. However, this is the only Mercure where I would never get an upgrad as a platinum or now gold member. They are always full. Sometimes I find it hard to believe given the size - and the fact that in CDG I have the upgrade every time. The standard rooms are of good standard mercure quality but in regards to amenities it is really below any kind of standard: you have a shower gel from a large bottle (that was unfortunately empty) and the same for the soap. There is nothing else. You get coffee powder and a couple of tea bags as well as a half liter of water. Maybe I am spoiled after our holidays in Asia but I am seriously considering to quit the Accor Live Limitless program and try my luck somewhere else. For two nights for business it is ok and again, lovely staff. Just not a place that makes you feel welcome. I am looking forward to seeing the folks at the Mercure Tours Sud again (should I remain with ALL...).

First of all we couldn’t get into our room, there was a problem with the room card, we ended up having to use a key. Not a huge problem. The design of the rooms in terms of privacy and consideration for anyone else sharing with you is pretty poor. The toilet door does not “seal” so to speak, so all noises are amplified… the toilet light is on a sensor so there is no option to have this on or not, which in the middle of the night, with the gaps around the door, means the room is lit up… Breakfast is incredibly basic too, but then for €7.50 I guess you get what you pay for. In terms of positives, the staff are excellent, very friendly and helpful. The hotel was bright and clean, with the outdoor, reception and dining areas funky and modern. One really good thing was the burger van outside, this was a great idea, as there is nothing really in the vicinity. Ample parking and the security aspect of the gate being locked after 10pm is a good idea. Overall, cheap and cheerful but in my opinion best for lone travellers

The location is close to the shops and a shopping centre. The room and above all the water room are narrow, but at least you have a private water room which is not the case with the hotel F1 next to. Wi-Fi is very low and it's bad.

Located on the outskirts of Tours, it is suitable for self-driving tour, because the room rate is cheap, there is a large parking lot in front of the door, free parking. The room was ok and the bed was very comfortable. There is a dining area downstairs, and there is a large supermarket (and KFC) opposite. After buying the food, I get it back to the hotel and it feels good.