Ανακαλύψτε τη διαμονή σας σε Torcy

We stayed here for visiting disney over the new year, on first impressions the area isn't the nicest and we never walked in the dark after 8 didnt feel the safest. The outside is dirty looking but once in the hotel, the hotel is clean and what you pay for just a bed in a room. You only get one pillow which is quite small, it is 10 mins on the train to disney though which is a massive bonus if you are doing it on a very tight budget or like us booked too late that the good hotels were gone. I would personally pay extra to say in val'd europe next time, but its an average hotel. Breakfast is very very basic, they did have gluten free bread which is a bonus for me as I am gluten intolerant but some staff dont speak very good english which was a bit harder.

Possibly the worst hotel experience possible. The first night we checked in the staff were rude and disinterested, even lazy to the point where they couldn't check our names properly and told us we were not booked in here. The signs posted around do not make you feel safe here. Of course you have to look after your belongings but you would hope your room would be safe! The metal shutters on the windows are also slightly intimidating. The last night we had a power outage and the staff seemed less than interested in giving us any updates as to what was going on. We asked if they had a rough estimate and just shrugged their shoulders and that was it. It may be worth popping over to the supermarket just up the road as tea and coffee ”is only for day one”!! The maids did not care if you had a 'do not disturb' sign on the door and we would see 3-4 maids per morning! If you are not a French National be prepared to pay the 'tourist tax' €1.70 per night per person. The only positive note we have is that the female reception staff were kind and friendly.

Home a little cold at arrival but better during the stay with staff to listen, clean room and quite large, excellent breakfast with always resort, very good location in the neighborhood a little strange but there can nothing

Je ne recommande pas du tout cette hôtel. Ok il n'est pas chère mais un minimum de service et d'organisation serait le bien venu. Nous y sommes allés 2 nuits avec une chaleur extérieure de 35 40 degrés. La chaleur dans la chambre était horrible. Ma fille de 4 ans avait soif je suis donc descendu pour acheter des boissons fraîches, on m'a répondu qu'il n'y en avait pas.... J'ai donc demandé si il n'avait pas eux un frigo ou congélateur le temps de mettre une de mes propres bouteilles pour la rafraîchir on m'a répondu que non. Au final pressé de vite partir de cette hôtel, j'en ai oublié mon ordinateur portable.... On m'appelle 2 jours après pour me demander si je n'ai pas oublié une valise, je réponds que je ne sais pas (j'ai changé entre 2 d'hôtel et je suis a disneyland paris) que je vais contrôler des que je rentre le soir. Je demande a quoi ressemble le sac elle me répond qu'elle ne sais pas que c'est aussi peut être un sac poubelle... (drole de réponse) et qu'elle va voir et qu'elle me recontacte pour plus de détail dans l'après-midi. J'attends donc son appel de retour.... Rien..... Je rentre le soir a mon nouveau hôtel et je m'aperçois effectivement que c'est ma sacoche avec mon ordinateur portable. Je recontacte donc ce numéro. Cette dame me répond et quand je lui explique elle devient agressive avec moi en me disant qu'il y a d'autre heure pour contacter les gens que si je veux mon ordinateur je dois venir lundi le chercher. De une je suis en vacances jusque samedi donc ce n'est pas possible et de 2 quand on m'appelle au nom de Première Classe et que je rappelle sur ce meme numéro (effectivement tard 22h) je m'attends a avoir la réception de l'hôtel qui est ouvert tard !!! Pas une dame agressive parce qu'elle est rentrée chez elle (je ne me serai pas permise je travaille aussi je sais ce que sait). Au final jai contacté le service client et ce même hôtel le matin pour prévenir que je venais rechercher mon ordinateur le samedi et non pas le lundi comme cette dame m'a si ”gentiment” proposé car mon ordinateur n'a pas a quitter les lieux et doit donc être disponible des que je me présente.

For a 2 star hotel this is excellent. Located just a couple of minutes from the RER station and travelling as a solo female in a wheelchair I never felt uncomfortable about the area. Hotel was clean, lift big enough, loved that accessible room could easily be booked online, breakfast excellent value and decent choices for the price. Room was big enough to move around in wheelchair, plug by the bed is always good, large wet room bathroom met my needs. Bins emptied, bed made and towels replaced if needed daily. Could hear trains a little but not bad and they do stop between midnight and 6am ish.

There was a reservation concern that trip.com has resolved quickly on his side, otherwise the hotel is well placed, close to 2 shopping centers, 10 min from Disney in RER

Around 1 km from Torcy RER station, and you can just walk or take Line 421 bus to the hotel. Very friendly employees for check-in. Simple breakfast. one RER stop to outlet, and very close to Disneyland. One hour from hotel to CDG airport via RER. Very safe place.

The point of this hotel, for me, is a stopover before an early check in next day at a Disney hotel. As you get included park tickets on arrival day in the Disney deal there is no point travelling from England and checking in about 6pm, you need to get there before 9am really to make use of them, and this Novotel makes that possible, it's a very short trip. Other than that there is nothing remarkable about it. Don't expect any fuss or welcome, customer service levels are minimal but the hotel is clean. Parking is easy, I have learned to avoid their breakfast and there wasn't time anyway. There's a pool open until 8pm but it's not much fun. My daughter used the gym and said that was good. I like the Nespresso machine but you only get two pods for the whole room, and the creamer is microscopic, so take some long life milk and extra pods. Lastly, make sure to set the sat nav for Collegien, not just Marne La Vallee, else you might end up at a different Novotel 20 minutes away like we did.