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We traveled to Nottingham for a family wedding and didn’t want to pay the exorbitant fees charged for a city centre hotel so opted for low cost option out of the city. The Fairhaven was everything we hoped it would be. We had four rooms booked for 6 guests and all our rooms were clean and smelled fresh and everything in the rooms worked. Breakfast was an extra option which we chose to opt for upon check in. The breakfast itself was well cooked and generous which included a vegetarian option. Not much to complain about, the Fairhaven may not be the Ritz but it a friendly and comfortable place to stay.

It was really outrageous. There was no explanation on the Ctrip hotel introduction. When we took a taxi to the hotel at night and checked in, we were told that the room we booked was not at the hotel address. After checking in, we had to drive 5 minutes away, and our taxi had already left. There was no front desk and no room service at the place where we were going to check in. We had to ask the hotel to call a car for us and pay extra to check in. It was dark and blind before we found the place. We asked the driver to use the car lights. There were several two-story buildings in front of us. We didn’t know which building it was. We tried to open the door with the key. It was like a scene from a horror movie. I turned on the lights in the living room on the first floor and the study. I was almost scared to retreat. Then I went to the second floor and couldn’t find the lights. I pushed open a door with a key inserted. There was someone inside. I screamed in fear! After confirming that it was other guests of the hotel, I felt relieved. Otherwise, I would never dare to stay in such a dark building with my children! Ctrip, did you know this was the case? Is it true that whatever the agent says is the truth? Such a place is not suitable to be sold to Chinese customers who do not drive themselves. You didn't even explain it in a word. I will argue with you after I return home!

Really no bottle of water in the room. Room size was good enough. Hot water was good. Reception was nice. The carpet was too old to be cleaned. Heater was not that efficient that just better than nothing. Room located at different level which you feel get lost in the corridors😅

A fantastic find. We normally stay at the Orchard when visiting our son at uni, but this was just around the corner from his house so we took a punt. It was great, and much more convenient for town.

Room very out dated and disappointing, loud bathroom fan that kept me up all night and no plug next to the bed (only on the other side of the room). Tea tray is tucked in to a cupboard with a false drawer so is dangerous when opened as you don't expect the whole cupboard to open on your arm. Breakfast was disappointing, both hot and cold selection were dry as if they had been sat for a long time. Not what you expect for £130 mid week stay. Only positive was the great staff at breakfast who were very friendly. Would not come back to this hotel if I was in the area.

It was a really cozy New Year's Eve. Absolutely loved the calming and relaxing sauna, jacuzzi and pool. They do great breakfast as well. Loved it! Highly recommend it to people looking for a cozy getaway in a nice neighborhood.

The reception staff were very polite, a gentleman who works at night was extremely friendly giving me snacks in the early hours because I was hungry and the kitchen was closed. Only the cleaning staff made a lot of noise at 7:30am, a very early time to start, which could disturb guests who are still resting.

The room is very large and comfortable, the stay experience is not bad, the sanitation facilities are OK, overall it is quite satisfactory, the reception service at the front desk is also very warm, that is, it is a little tired to go out and climb the slope.

Great Apartment hotel, 10 min walk from the city centre, great location surrounded by pubs and shops, tesco is only a 5 min walk making it easy to buy groceries for your apartment. The room was very clean and up to standards, was provided with clean towels, body wash, washing up liquid, bin liners, sponge, toilet roll, hand wash, iron and ironing board, hair dryer, heating.. everything you would expect from a hotel. Note that it is a self catering hotel though so if you are staying for less than 7 nights you will need to get your own things. However I booked for 8 nights and received a free clean halfway through my stay, you will have to ask for this through messages. Always got a quick response when messaging the owner which was great! There is a small garden if you are a smoker with benches so you can sit and chill. The TV is smart so you can watch netflix, amazon prime, YouTube, itv ect or just normal TV which was amazing as I am strictly a amazon prime and netflix girly! The shower has amazing pressure it's literally like you're getting a massage and the bathroom in general feels as though you're in a spa, very modern decor! The only thing I feel could be improved is the temperature of the rooms, especially in winter, I stayed in January and the heating goes to 23° max which I thought was a little low for winter time, especially seeing as the floor is laminate, maybe add a small rug or turn up the heating to 25° so guests can be more comfortable, however I am one of those people who get cold very easy so it may just be me lol! Thank you so much for an amazing stay, will definitely stay again and recommend to family and friends.