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We arrived very close to end of service in the restaurant but were made very welcome. The staff were friendly, informative & careful as we had caeliac & gluten intolerant people in our party. Our only real disappontment. Having offered gluten items like fish & chips & having gone to effort to make gluten free batter, then foolishly cook it in same fryer as other gluten products. The staff were quick to point this out & quite rightly too as this would make us ill. By cooking in this manner, this should not be marked up gluten free. Your staff could offer chips for various meals as they cooked them carefully in the oven. A small seperate gluten free fryer or even an isolated air fryer would give you so many additional options to offer to your customers. I know gluten free flour is more expensive but bought in bulk, it could be used for so many meals, again opening up choice for allergy customers & so attracting them to your restaurant. As with fish/chips all customers could eat it. No loss of taste. And such flour used in quantity would add pennies or fractions of pennies to meal cost. You attract the allergy sufferers, you also bring in all their family & friends & earn a reputation to draw in their custom & spread the word that you cater especially well for allergy sufferers as well as offering a variety of good quality tasty food, reasonably priced. I hope you value this feedback as I'd really like to come back as atmosphere, location & service was excellent

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

We got this deal for one night via Travelzoo. The experience was excellent. We were impressed with the site of the property and the hotel and its facilities overall. We used the spa and gym and my daughter had a massage which although expensive was very good. The evening meal was included in our deal and was very good and served in the restaurant which has a nice ambience and was not busy. We will come again in 2025. The room was spacious and the bed comfortable. All the staff were professional.

The room and the price match. The breakfast at 12 pounds is good, which is more affordable than the outside. There was a problem at the time of settlement, and I calculated two extra nights of room charges. After I found out, I went back to the hotel to ask the staff to refund, but in the end I returned to the bank and still lost more than ten pounds. Maybe it was the difference in currency exchange? Tax? The hotel email address is wrong and the communication is not smooth. Ctrip's customer service is enthusiastic, but it seems to have little effect.