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Self-service check-in, everything is satisfactory

The room was plenty big with two double beds and these were very comfortable. The room was warm and we needed to keep the window open, maybe they should reduce the temperature in the rooms. The staff were absolutely brilliant and polite without doubt no faults there. The spa was ok. We stayed 3 night in the hotel and the beds were never made since we first arrived, no fresh towels any day arrived at the room and room or bin in the room never cleaned. The food in the bar was only ok it’s would be ok if you just wanted a snack after getting back to the hotel or before leaving. We arrived on the sat and sat and sun nights we slept great but then when the students arrived back to collage the Monday night we couldn’t sleep with all the shouting, noise, and music so loud across the road in that accommodation or wherever they were. To make it worse we had to close the window due to the noise and then as a result the room was very hot. 100% to the staff they were fantastic and any hotel would be glad to have them. Usually in some cases the staff let the hotel down but in this case this hotel let their staff down by bad management.

I booked last minute for a work reason from the moment i rung the bell i was greeted by the most friendly lady who could not do enough for me and straight away I noticed how spotless clean and a fresh smell straight away she explained everything to me and took my details showed me around and went over and beyond to make me feel welcome my room was fresh and bedding smelt of comfort which told me how clean it was i would stay again and have recommended to other staff thank you bindi see you again

This excellent hotel is a good value. The room was spacious, clean and comfortable. The staff were friendly and helpful. There were nice extra touches like delicious chocolates provided for free. It was perfect for attending a conference at Brunel University. The hotel is attached to a good pub. It is just a short, convenient bus ride to Heathrow or to the pleasant shopping area in Uxbridge and the tube. This is a much better value than staying in London.

First time visit. Stayed for a visit to Wembley. Lovely hotel. Friendly staff. Great breakfast. If you are going to Wembley it is a short 10/15 mins walk to the station. Frequent trains then to Wembley which is about 15 mins away. Close to the shops/bars/eating places in Gerard’s Cross itself. Free electric car charging point for 4 EV’s was a massive bonus. Thanks and we will be back.

I arrived here late after 23/00 but check in was still flawless. The roles warm. Well lit and comfortable. There was a microwave and fridge as well but this was the family room. Will gladly stay again. There is also a free car park which is very handy.

Room was warm and cosy. Positioned in an ideal place just outside London but without all the hustle and bustle. Fridge in room was handy. Kindly catered for us and our 3 dogs. Large Tesco just a few minutes drive away which was handy and not too far from the A40/M40.