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Very happy and satisfied with the hotel service and hotel staffs

Fabulous hotel, location and views

The location of the hotel is very good, the hall is also very atmospheric, and the rooms are also very good. The facilities are complete, the decoration is warm and unique, and the service is also in place

We enjoyed being on the outskirts of Bristol in a historic house in a lovely village. Comfy bed, and small touches - tea, coffee and some milk in the fridge - were helpful. Nick kindly posted on the scarf I had left behind - thank you for that and our comfortable stay.

Breakfast is very good, bread and fruit juice buffet, as well as a pure English breakfast, free order, taste very good! Drinking tea to tea cups is very exquisite, a breakfast out of a holiday feel! A family of three, asked if they would like an extra bed when they arrive at the hotel? We didn't add it, so we gave us the largest double bed room. The room was not as soundproof as the comment said. Very quiet, right next to the suspension bridge. This is also the hotel we were most satisfied with for a month in Bristol!

Originally hailing from the area, it felt strange returning to old haunting grounds. The hotel has very much grown up since the 80's when I last visited. We booked an accessible room with breakfast. Parking could be an issue with less able or limited mobility (the disabled parking is at the bottom of a steep approach to the entrance) Ringing reception from my car, a very nice young man said it would be ok to park outside the main entrance thus avoiding the steep incline. Our room was on the 6th floor and didnt have a ”view” as at the side/back of the hotel. However, in terms of accessibility, we couldn't fault our room. The room was spacious for my husbands wheelchair, with both USB and plug sockets next to the bed which is good for charging his wheelchair. The bathroom is a wet room with a nice set up of lower sink and grab rails etc. We enjoyed a couple of drinks in the modern bar area before going to eat in the restaurant. We chatted to the staff who were very efficient and very friendly. In particular Julie, who was Maitre 'D was very attentive to our needs and we had a good rapport with her. Our evening meal was cooked extremely well and was very tasty. Breakfast was equally well cooked with a great selection of items to choose from. Again, Julie helped with serving our food directly to us as I also have mobility issues. Overall, I wouldn't hesitate in revisiting this hotel, it is one of the best hotels in terms of quality and accessibility that we have stayed in.