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Had a lovely 2 nights at this beautiful hotel. The room was very spacious and clean had everything we needed . Slept really well on the queen beds. All staff were friendly and helpful. Problem arose on our last evening and morning but was rectified soon after and we are very grateful. It is old so don't expect modern but it's lovely and got lots of character. We will be coming again

We visited hartford Hall Saturday 11th may to sit in the lovely garden enjoy a couple of drinks with a meal. We ordered steak poached pear and Stilton salad fir both of us. The steak was so tough I could not eat it. The kitchen had run out of Stilton and informed us when we ordered we agreed to replace with feta cheese. There was only traces of feta crumbs in the salad complete disappointment. We both had deserts as still hungry. I ordered apricot tart with a crumble topping with lavender oil my daughter ordered white chocolate cheese cake with baileys in the desert. The deserts arrived. My Apriot tart had no flavour of lavender at all. The pastry cade was so hard it shattered when I tried to cut into it. The topping was dry with a consistency of sawdust.my daughters white chocolate cheesecake and baileys cheese cake had no baileys in it. The waiter came to clear down and I told him my desert was awful dry tasteless and my daughters cheese cake had no taste if baileys. He just looked at us giving the standard reply I am sorry to hear that I will give the feedback to the chef and walked off job done. I will not going back to hartford all Aby time soon. Complete waste of money. Shame because lovely garden. Come on hartford hall show you care about your customers.

My grandson and I travel to this area each December for his birthday treat and to a Christmas event qnd we've stayed at different hotels over the past 4 years. However, this hotel has by far exceeded all the others in all areas! My 8 year old grandson said ”I give it 10 pikachu's out of 10” This is one hotel that we would absolutely return to, which is a massive statement as we usually like to explore different hotels! We stayed in the Africa room (room 7) which was stunning, clean, comfortable, unique and the breakfast was outstanding!

I had the most delightful dining experience at your restaurant, all thanks to Connor's exceptional table service! From the moment I walked in, he greeted me with a warm smile and made me feel right at home. Throughout the meal, he was attentive, knowledgeable, and went above and beyond to ensure my needs were met. His recommendations were spot-on, and he even surprised me with a complimentary dessert that was simply divine! Connor's professionalism and friendly demeanor truly elevated my evening. I can't wait to return and enjoy his impeccable service again. Kudos to Connor and the entire staff for creating a memorable dining experience!

There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.

Stayed at this hotel for a night. The location is nice up on the hill and surrounded by greenery. Service was excellent at the front desk and the restaurant. I like the breakfast a lot with food served at the right temperature. Variety is adequate. It is however a different story inside the rooms. One room has the floor lamp not working at all and curtains hanging without the hooks. The shower head was dripping in another room. Dust was all around the outlets of the air-conditioning unit and inside the lamp shades. The shower is so poorly designed that one cannot keep the bathroom floor dry at all after taking a shower. The rotten wood at the bottom of the bathroom door should give some hints. There are not many hotel choices in Runcorn. If the cleanliness can be improved this would be a very nice hotel.