Ανακαλύψτε τη διαμονή σας σε Southport

Oh how I wished I read these reviews before booking. I have stayed at Formby Hall a couple of times before so expected it to be the same good quality but how wrong was I. I booked a spa package for my family booking two loft suites with conjoining rooms @ £349 per room to celebrate my retirement. When we arrived we were downgraded to two loft superior rooms which were not conjoining and which are significantly cheaper. After speaking to the Receptionist who had a real attitude we managed to get the conjoining rooms but not the loft suites as she told us they were fully booked and they had to be fair to other guests. We were paying guests!!!, at this point we were ready to leave but was told in a very sarcastic manner, your stay is not refundable. One of the bathrooms had a horrible drain smell. No complimentary fizz in one of the rooms. The restaurant was not much better, long waits for food nearly 40mins for sweets and with two very young children this was too long so we left and cancelled the sweets, the staff apologised saying they were serving a party who had pre booked their meals but they arrived 1.5hrs after we sat down. Breakfast was ok, but long waits for scrambled eggs, beans, no cups for coffee and only one machine working properly. I won’t be booking here ever again, there are far too many alternatives available at much more reasonable prices and without the attitude.

Stayed here for valentines night, whilst the room was clean and well decorated, it was tiny. The ensuite bathroom was behind a sliding door and if you were bigger than average you physically would not be able to get into the shower as the sink was in the way. Difficult to get ready for the night as literally no space and for £75 for the night I really do not think it was worth it. On the plus side we slept well and the bed was very comfy. I honestly have never stayed in such a small room before. A little noise from outside only and the car park for £3 per day is only a short walk. No kitchen facilities so no options for breakfast but the room does have tea and coffee facilities. Good location too but would definitely not stay again for that price. Bar nice, good range of drinks.

The hotel is quite new and the room is clean. The first room is so cold and so small because it’s on the rooftop floor. However, the kindly staff change the room for us. The shower is modern but the water flow is not strong enough. No drink water complimentary in the room. The breakfast is good and clean.