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Came to the Cromwell for the Jersey Boys tribute, booked through Kim’s trips to celebrate my sisters 40th. I had wanted to make it special for my sister and between Kim and manager Dean they arranged for us to have the Astley suite. The Astley suite itself was absolutely amazing, worth paying a little extra for that extra special night. The hotel is spotless and the staff are amazing, from check in right through to check out. Nothing is too much for them. We had the most amazing night, the tribute was fantastic, we was up dancing all night. The three course meal was delicious and everything ran like clockwork. We also loved DJ Winston. I would definitely recommend the Cromwell whether you just want a quiet night away or one of the events they host. We can’t wait to go back. Thank you to Kim, Dean & all at the Cromwell for such a wonderful evening.

Polite friendly staff Beautiful food Clean bedding and towels,, A little dated but clean fixings

Comfy beds and friendly service I would definitely stay here again and would recommend it!

This review is about Holiday Inn Express Stevenage, an IHG Hotel located @ Danestrete, Stevenage SG1 1XB, United Kingdom. It was a long stay for us as family combined with business and pleasure at the same time. Did the booking online as member and tried to reach out to the hotel by email and phone for over 3 weeks with no hope to hold to anyone at the hotel. On arrival the reception staff changed my existing booking and preferences to his own liking, further was very disappointed with Sofie after addressing the booking, emails, calls and follow up maters to her with no action, the reason I decided to gave up being platinum member to IHG for years. Its better to go random and practice our rights for the money well spent at other hotels. The hotel was a mess on our arrival with dirty stained colidoor walls with huge rolled old carpets around for the whole stay. maintenance could be improved to reflect with the members & gusts are paying. The bathroom was small, with broken door & damaged lock, broken toilet seat & cleanliness was big concern with the staff as they are not attentive to our instructions and they do not perform the cleaning the way it should, looks like no one cares at all. Smelly pillows, no towels till the next day, even the room phone & TV did not work for 3 days, was horrible standing at the careless reception staff just to ask them for room service. The shower in the hotel is terrible covered in limescale and was clogged, there is no option for those with dietary or allergy issues for breakfast not to mention no good options for kids. IHG head office & management needs to take more and serious actions about the staff and the managers @ Holiday Inn Express Stevenage if they want happy customers and if they do care about members, because I am 1 unhappy & very disappointed member with this property starting with Sofie and all the staff.

Just had an amazing long weekend at this lovely hotel. We came here for a xmas function which was very well run and stayed an extra night. All staff were friendly and attentive but one that stood out to us was Greg who's hospitality skills are second to none thank you Greg for an amazing experience