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We stayed here using a golf break deal that they had on at the time - just over £100 each for a night in the hotel, 2 rounds of golf, a 2-course dinner and a breakfast. That alone was really good value for money! When we arrived, they upgraded our room for free as it hadn't been filled - first example of amazing customer service! The dinner menu and the food was amazing, and we have decided to come back just for the chance of ordering something different next time. We found the curry a bit too spicy and they offered us a free dessert to make up for it - second example of amazing customer service! The rooms are impeccable, spacious and clean. Good beds. The golf course is thoughtfully designed, although the greens are very unforgiving! We enjoyed the challenge. We did not use the spa facilities on our stay.

Looking at previous reviews of this hotel, I can only think that our experience here was an unusual one but we were quite disappointed with our stay. Our room (3) was tiny (in hindsight we should have booked a more expensive one), and was uncomfortably small for two people with nowhere to put bags down or hang up clothes apart from a few hangers on coat hooks. The lighting was poor and it had a very rattly industrial fire door into the bathroom, which seemed amusing at first, but wasn’t quite so funny in the middle of the night when it clanged shut if you let it go! In fairness, other rooms on the websight looked gorgeous, I wish we’d booked one of those! Not the hotel’s fault, we just expected our room to be better for the price. Also disappointing was that the food on both nights was below average with limited menu choice and lots of dishes being unavailable.. This was a shame because it was my birthday ‘treat’ but fell far short of what we expected from a so called ‘luxury’ hotel. I can only think they were having a couple of off days and we were just unlucky. On a positive note, it’s a very eclectic place, decor is rustic, bordering on scruffy but still interesting, the staff are very friendly and the bar and restaurant have a warm and welcoming atmosphere, but when we were there the poor staff were run off their feet which resulted in patchy service and difficulty reserving a table, However, despite the problems the staff were very nice people especially the bar manager who tried her best to make up for the various menu shortfalls and discounted our drinks and food bill as an apology, which we very much aporeciated, but sadly I still don’t look back on our stay and feel that it was all that great, not really as special as we hoped it would be given all the hype. Based on our experience I wouldn’t recommend it or go again.