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First time in Aria, and while it has some good, the overall experience was poor. On the good, rooms were new, comfortable, clean and bed were very comfortable and spacious. Food at dining room was great, and there was a lot of choice. View from the room was great and hotel location is very good. But that's where it ends. Overall theme as a first time guest in Aria was no. No service in hotel facilities (gym, pool side bar, kids club) when you need it, opens late, closes early, and almost never on advertised time. Check-in process was long, cumbersome and staff was short and unpleasant. Hotel maintainance and sanitation is probably the weakest point. Corridors were smelly, very dirty, and broken accessories, wall tiles and really anything were the main design theme. People were smoking and drinking alcohol EVERYWHERE, with zero supervision by hotel staff, very unhealthy and unpleasant even for smokers, not to mention families. Hotel is advertised as luxury, and it does show that an effort was made to be one. Unfortunately, it comes short on many key hospitality aspects, in some even when conpared to 4 star hotel of it's competitores - thus providing very poor value for the price, and light year away from it luxury ambitions.

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.

Great stuff, with very worm welcome from the first minute. Great location, pretty quiet and at the same time very close to everything. A lot of parking place around. The pool is clean, big, and there is a kids pool as well. Breakfast is very rich and tasty. The Italian restaurant is very tasty. The pool bar has convenient prices. And once again, the stuff is absolutely amazing.

PROS: Very clean Very friendly staff Nice location: sea view from the room, quiet an relaxed location far away from all the noise and the crowds of the main hotel area Nice and very clean pool Great breakfast CONS: Parking: small parking lot of only 14 cars of which 3 are handicap spots. There are 3 more spots in front of the main door and if all is full you need to park on a white/blue spot (of which there are plenty) and pay city parking of 25 NIS a day. The beach: they have a pretty large shaded area with beach beds and chairs which is free for the guests but there is no hotel supervision and there are people from other hotels using it and it can get busy. Also there is a kite gliding Center near by and when they are active if you in the water you’re afraid if you get one of those huge kites on your head it will not end well. One afternoon those guys from the kite place decided to have a bbq party under the hotel shaded area and they had a boom box with “music” so loud we had to leave and go to the pool. Nobody from the hotel was there to tell them they are bothering us. Bottom line: we’ll go again. We enjoyed the stay. All the cons above will be nice if they can fix but they were not a deal breaker for us.