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Absolutely DIGUSTING and a joke of a 'hotel' I advise you all to avoid Grand hotel continental in Terrania Tuscancy . There is nothing 'grand' about the hotel. I cannot understand for the life of me how this has the status of 4 stars. I along with my family witnessed first hand rudeness whereby staff talk down to you. They are unwilling to tend to your basic needs. We arrived at the hotel a few hours behind schedule due to issues out of our control. We were met by an unpleasant uncooperative receptionist who seemed irritated by my questions. I was hoping to have clarification in regards to pool opening/closing time and housekeeping times. He was non-chalant in his replies and seemed clearly bothered communicating with me and didn't know how to respond. We indeed had on-going issues with housekeeping as she failed to clean our rooms for 3 out of the 5 days. We spoke to her and suddenly she became uncommunicative and almost zombie- like & suddenly didn't understand us when I had clearly viewed her communicating freely with ease amongst other guests. We requested for fresh sheets and towels, we were made to feel guilty for wanting our rooms cleaned and she refused to do this. We complained at reception and she was fairly pleasant and informed us she would pass this onto management ( we obviously didn't hear anything) On a separate occasion (due to the lack of towels & cleanliness in our room) we requested for more towels and was met with the response ' again?!' Absolute rudeness, I was held back from complaining from my family member (how dare you talk to us with disrespect!) I got the impression the staff are unable to accommodate in a fair & decent manner to guests who are paying a lot of money. The staff created segregation with failure to tend to our wants and BASIC needs. The rooms are unclean, basic shower room, tiny beds for a dwarf. We requested (on our first night) for a blanket we were offered with a tiny sheet. The A/C hardly worked and other guests also openly complained in the lobby. The rooms smelt like someone had died in there, damp, disgusting odour. We were given no basic necessities such as tea/coffee or even an iron. They have a dingy iron room but you need to walk down a dark corridor as they have turned the lights off to save electricity. Then you may iron (if you make it safely that is!) We feel and know we have wasted our time & money on a supposedly 4 star resort. Also, avoid the POMPOUS restaurant if you can. We had booked for half board meaning breakfast & dinner included yet they miraculously didn't have our room number written. whilst they pretended to look busy 'trying' to accommodate us with a table. Extremely disorganised and unprofessional. Of course we walked out and instead went out to eat. I must warn you the resort look's better on paper as there are only a handful of restaurants. In one restaurant we ordered and at the end the waitress had the audacity to state ' I was thinking you ordered so much food!' We a

Campeggio tenuto in condizioni perfette. Gestione minuziosa e attenta a ogni singola esigenza. La pulizia è impeccabile e nelle aree comuni non è affatto scontato. Spiaggia tenuta dal bagnino Angelo in modo encomiabile, ordinata, pulita e ben organizzata. Spritz buonissimi al bar. Ristorante buono e con prezzi onesti. Nulla da dire. Sicuramente da tornare 😃

I was staying here and also booked in a number of friends and family to relax following a wedding in tuscany. Everything went wrong. We weren't given the rooms we honoured. Staff were proud of their superior rooms but honestly they weren't great and 2 were not properly cleaned. I've stayed in hostels before and don't mind dust but dirt and scum around 2 of the bathrooms. We went to the supermarket and bought cleaning stuff. The deluxe room we paid for (for myself and newly wed husband) was none existent. One of our group went to a room to find another persons full belongings in and the staff didn't know what to do about it so kept us waiting for another hour and half (waiting around). We weren't told we needed to book into the restaurant, or where the spa was or where breakfast was by anyone. We had to keep goin back and asking questions. The menu at the bar was very limited. Staff were horribly rude. My husband and friend who are both guests went to pick up some stuff from the shops for their room and when they came back and sat with us (we already had their drinks ready). A staff member walked up and said my manager said buy something or get out. When we said we are guests and have just spent over 100 euros from one round of drinks (that this same waitress got wrong and somehow bought us 5 extra drinks, charged us and refused to take them away). I ordered a sandwhich at the pool bar and asked if it had sauce and specified no sauce. I couldn't see any but took a bite into it and had an allergic reaction (needing to have medication on top of my epi pen, so spent the following day in bed all day). The quality of the rooms, staff and food were all abismal. It felt like i had gone to a budget holiday camp like bultins in the UK. I tried to complain whilst I was there as this honestly ruined my trip. What was suppose to be relaxing and fun in a room that looked nothing like the picture of the ones we booked. Allergic reactions, rude staff throughout especially talking to my husband like garbage and even after serving us all day and getting orders wrong which we had to pay for. Just a note you cannot go in the pool without a cap which you have to buy from them. I get hygiene but this was even for 2 members of my group who were fully bald. In 40 degree heat it's a bit excessive and i've never known anything like it. Only positive was the main restaurant food.

In the historical centre, in the wonderful “Venezia”, a suggestive and fascinating place! Very nice, careful in details and very clean! With a gentle staff and available for instructions and advice! The family room had the right space, while maintaining its elegance! I had a very comfortable bed, even the one-bed. The air conditioning was perfect in view of the period. The bathroom supplies were perfect, with the small hydrating soaps!!! Details that did not escape in the whole! Delightful breakfast, the cornets disintegrated in the mouth! It was an unforgettable experience that made our visit to Livorno even more beautiful! Let's hope to come back soon!!

Advised by friends ,I found very good , single room with air conditioning and breakfast included .... very good price and very professional staff. It'll be my half when I'll return to Livorno ....also because Livorno with these prices is very little.