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It was very difficult to find the accommodation. The phone number shown by Ctrip was the wrong number. There was no signal for the car GPS and mobile navigation. The check-out time was different from that shown by Ctrip. They asked to check out at 9 o'clock.

這個真的很漂亮的地方，但是就是沒有網路其他網路也是down，這間值得住啊!!

Absolutely loved everything about this place! I stayed overnight with my friend and her family. Yuta (owner's son) and his mother went above and beyond to give us spectacular experience! Food was top quality, facility was extremely clean, Onsen water was so silky, delicious Gelato and good opportunity to try varieties of Japanese alcohol. This place made our visit to Hokkaido extra special. Thank you for taking good care of us and spending quality time with Matthew! He adores you!! ps. Ask Yuta to make Esther's secret menu: pistachio affragato 😀

This old traditional inn inside Shiretoko National Park received a split verdict from my wife and I. I enjoyed the remote location at the end of a backroad, part way up a hillside where a trailhead begins for a popular mountain walk. It’s also a good location for access to the park’s visitor center and the popular 5 lakes area. There are 3 small public outdoor onsen baths located very near by. We both enjoyed the hotel’s indoor public baths. The night we stayed there were only two other rooms occupied. Our room was a Japanese - Western Twin, meaning it had a traditional tatami mat room, but also a separate sleeping area with western beds plus a small wet room bathroom. My wife felt the food was not that good, perhaps it suffered by comparison to some really good food we had at other lodgings. Also, during the ensuing days she discovered when speaking to locals that the hotel owner is not highly regarded. It’s felt he does not invest enough in his properties. A year ago there was a tourist boat accident and some people died, the accident blamed the owner for failures in several areas. As it turns out, the same gent owns Chinohate and the locals fear he’s operating it on the cheap too. Between the average food, relatively high rates, and remote and under-occupied vibe, my wife was not keen. I found the staff welcoming, the food okay, and the remote surroundings attractive. It appears to be a place where hikers might stay before/after their climb, but it would seem they need to be hikers with a healthy budget.

The room had a space to open suitcases and was clean. The hot spring water was good, and the sea breeze felt in the open-air bath was also pleasant. In addition to the menus that are common in business-type hotels, there are also seafood dishes. It's true that it's not as luxurious as the introductory photo on the homepage, but I felt that it was the best possible hospitality. The front desk and dining staff seemed to be working with a minimum number of people, but they were polite and kind when I went to the front desk to ask questions, as well as check-in and check-out procedures. Shiretoko itself is expensive, so I think I was able to stay here at a relatively reasonable price. If you think of it as one of the sightseeing bases rather than enjoying it at the hotel, it is a very convenient location near the roadside station, sightseeing boat office, convenience store, coin laundry, Oronko Rock, Godzilla Rock, etc. Shiretoko is a great place for both hot springs and sightseeing.

I chose this hotel because there is a large communal bath. I went to the bathroom thinking that there would be no small children after 22:00, but I had a child about ２ with my mother. The admission time is not fixed, so although I am a little disappointed, when I wash my body first, my child is making a loud noise. The content will be long, so it will be folded, but depending on the mother's response, it was a content that did not have to make a loud voice. Next, the child said ”pee”. There was a toilet right after leaving the bathroom, but my mother made it on the spot. Children (girls) urinate standing in the washroom, not toward the drain or corner (of course it's still out). My mother is showering toward it. Although there was a distance, the direction is facing me! I was stunned and wanted to yell, but I put up with it because I thought my child should not be traumatized. I urinate in my standing state, shower there, and scatter to what extent? I gave up because I had to pass by the site to go to the open-air bath I was looking forward to. Even if there are other guests, there are adults who are okay with this. No matter how clean the hotel is, it is irresistible because it is dirty by such guests. The other is an event at the breakfast buffet. It was just after the store opened, but it was quite lined up. A man dropped a small tong for miso soup ingredients (wakame?). I picked it up immediately and was looking for a staff member, but there was no staff member, and I put the tongs next to the ingredients. And when I got to my seat, I didn't go looking for the staff, but I started eating. I think some people were watching, but no one said anything. I think there were about 10 people in the meantime, but in my turn, the tongs were put in the ingredients and used. Due to the expansion of the corona, this is the situation where I am very careful about hygiene. In this case, I think it's a problem that the staff who can be called immediately were not in the dining room. It was a beautiful hotel, the room was large, and there was no problem with the customer service, but if you see people with such bad manners in just one night and two days, the impression of the hotel will be bad.

This was the most amazing stay of our 2-week Hokkaido trip. The design of the hotel was very nice, it is hard for a large hotel to feel homely and comfortable, but it did - walking around the lobby and dining areas was such a pleasant feeling, there is also a TV section where everyone enjoyed the documentaries on Shiretoko comfortably. The staff at the hotel were incredible, they were all very friendly and helpful, and seemed genuinely happy with their jobs - from the man at the front of the hotel welcoming us into the hotel and directing the cars to the carpark, to the front desk, and the servers and chefs at the restaurant - everyone was so friendly and nice. The breakfast and dinner buffet was amazingly good - usually I do not enjoy buffets as much, as the food is usually just average, but here, the food variety was amazing, and quality was so good! I had the freshest sashimi, very good desserts, good grilled beef and pork, ramen was amazing, and the fried food counter was so good. The rooms and onsen were comfortable and luxurious as well. The price we paid for the hotel was very well worth it! Thank you very much - we really enjoyed ourselves! Every day when we got back to the hotel after a long day out, it felt like returning home.

This resort has an outdoor foot spa which is amazing in the winter! Loved the sunset view indoor onsen too. Food is fantastic and they make the most delectable croissants and other pastries. Must have. Beds and rooms and comfortable, clean and luxurious. The only complaint I have is that we accidentally went to a wrong floor of the hotel and it opened up to a nearly completely dark long walkway along an unused area of the hotel. This could be dangerous. Other than that, everything is good. The staff could be friendlier to non-Japanese speaking guests.

Shiretoko is not a place to visit during winter, so there are no tourists from outside Hokkaido. Therefore, the quality and service content of the inn are business hotel class in Sapporo, but the price is expensive. I was a solo trip, so I booked a 18000 yen tuil room with no dinner for one night, breakfast, and the rest ４ room in Rakuten travel. The building is clean and clean and feels good. The bath has an open air, and the quality of the spring is only hot and the scenery is almost invisible, but the starry sky is glittering. The open air (women) is displayed as a small area because it is high temperature because of the source area, so that it enters the wide area. Even if it is said that this display was not seen at night, it was usually soaked in a high temperature bath. The number of rooms is large, and the location is convenient because it is a place of about ５ minutes by car from the sightseeing pleasure boat stop and the road station.