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Very popular with business travellers in the energy industry this hotel is located right on the river. There are a number of restaurants in close walking distance. The best thing about this property was they kindly upgraded me to a large apartment. The second best thing is the proces are extremely reasonable if you’re on a corporate rate. As for the opportunities for improvement, it was strange that they only give you one towel for your bathroom. I called reception to ask for a 2nd one and was told it’s not possible. So I waited until later and spoke to reception a 2nd time, explaining a needed 2 towels - again it was clear this was not something they do. That in itself earns the hotel a 3* review. They also only supplied three flat pillows and I only got the 4th pillow sent up on 2nd request. The other annoyance was the internal heating. When I arrived my room temp was 27C. Only after I shut the heating off, and open windows (-10C outside) could I get the temp down to a level where it was comfortable to sleep. Maybe it’s a cultural issue but the heating is set way too high. The other area for improvement is in food service. If you order a meal don’t assume all items will arrive at the same time, as you would expect. Only one of the two lifts were working causing delays during bus6 periods. What I liked was good little mini bar in reception area and nice spa with very inexpensive massage service.

Good rooms, loyalty is very low, compared to other hotels or you need to carry out trainings with front desk/recepshne, the hotel itself is not bad, but the hotel is not a customer at all oriented, recepshne rough and do not know how to talk

We were traveling and stayed in this hotel. Everything is good, there is everything except :fena!!! And the number of the day was :51,000. Thanks to the administrator for allowing to leave 2 hours later. Near the hotel is convenient, there is a tz, burger king, children's playground, parking.

I have already dropped here several times: classic family hotel in a high-end residential area on the river, very quiet location (if neighbors don't call dogs). In this 10 min to the airport and 10 min to the center - the taxi costs in both directions below 1000 tenge. Rich local breakfast, in the cellar large sauna with pool. And still a huge Lenin monument stands in front of the door 🤗

Good hotel. Convenient location, clean comfortable rooms, good breakfast. Special thanks to the children with the resepshen for trust - did not put on the street when there were problems with the salary of residence, and the manager of Ekaterina for helping to solve this problem. The information from the Russian Federation is from bitter experience - no Russian cards (and even the World) in Atyrau work nowhere and are not accepted (whatever they say on TV and on the Internet). Wishing the hotel administration - set up a contact number for communication on whatsup, viber, telegram. Not all visitors to Atyrau from other countries have the opportunity to contact a hotel by mobile or urban phone, but to contact the Internet on wi-fi at the airport too. I have been ordered a transfer from the airport to the hotel and the Russian MTS number is indicated for communication. But in Kazakhstan MTS does not work and therefore even to the free wi-fi network at the airport does not connect (require SMS registration). As a result, the driver (if he was) could not call me, but write a sign with name and surname (which were indicated in the application) he apparently did not guess ... and I could not contact the hotel, even connecting to the wi-fi from another room. If the hotel had a room attached to whatsup, viber, telegram, this problem would be easily solved, and so I had to go on a triple road with a private taxi driver.

Good hotel! Very friendly personal! The chef of restaurant is very kind man. The breakfast was beautiful! Clean rooms. Good location. There is a sauna and gym. There is a bar and coffee shop. There is a laundry. I hope I will come back again. Thank you very much!