Ανακαλύψτε τη διαμονή σας σε Chetumal

Hotel good location, service, the only detail the Internet is unstable.

We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.

I have recently stayed here a single night on two separate occasions before crossing over into Belize. So basically just needed a place to crash. The rooms are huge and decorated in 50s Soviet socialist style decor and bland furniture that appears to have been actually procured back in the 80s just before the Soviet Union broke up (but I digress). Additionally, I think there were only 2 outlets-one in the bathroom and one next to the bed besides the one dedicated to the TV and hidden from view-hard to charge your devices in this scenario. In short, it has seen far better times hence the relatively low nightly rates. The elevator appears to have been sent procured second hand from Japan since almost every elevator in Japan is tiny because real estate is at a premium in most large cities there unlike Chetumal-it can barely fit one person and two bags. Further, at least the first time I stayed the evening and morning front desk staffer spoke a little English-the next stay, nada. BTW, they have a hotel branded convenience store that says it is open 24/7 on the info posted in your room but it is not-appeared to close at 11 and re-open at 8 am. That's 15 hours, not 24. The weirdest thing is that except for the lobby, they turn off ALL OF THE LIGHTS on the stairs and floors to the rooms from about 11 pm to 7 am (about sunrise)! WTH? How do I climb the stairs w/o filing a lawsuit? How do I find my room? Good thing my cell phone has a flashlight. WHY? Last I checked Mexican does have electricity despite being a 3rd World Country. The saving grace is the restaurant. Greatly priced Mediterranean style menu with many healthy options to snack on including Peruvian style cold potato ”causas” and freshly make juices and they even had chicken chilaquiles for breakfast-good stuff! Doesn't fit the actual hotel ambience at all.

Lovely staff, very clean and room service is outstanding. I recommend this place to everyone looking for nothing but great stay for families. Staff are all over the place to assist and no matter who you ask for help, they’ll do it without hesitation.