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Such a shame. Our stay had started so well. We were allocated a room facing the E6 so asked Reception for a change as we like to have a window open and the room was noisy. No problem – our room was swiftly changed with a smile. But then next morning we made a mistake. We went out without putting the ‘Do Not Disturb’ sign on our door. This apparently gives Housekeeping free reign to enter the room despite not putting up the ‘Make Up My Room’ sign. They removed and disposed of a bag of ours from our room, the contents of which they presumably decided was rubbish but it was actually a folding, re-usable supermarket bag, something we were keeping as a travel memento from Sweden. Somewhat ironically, the bag was beneath the Scandic poster where they congratulate themselves on being industry leaders by not having housekeeping change towels unless they’re on the bathroom floor – yep, they changed our towels as well despite them being hung on the towel rail. The bag removed was not near the bins at all, just in spare floorspace over by the door, out of the way. It didn’t seem important to anyone else, but it was special to us and essentially, irreplaceable. Reception staff made a search for our bag long after we brought it to their attention but of course it was not found. There was no offer from Scandic of recompense to replace the bag, compensation or offer of goodwill, like a free drink at the bar. We have been travelling for over 30 years using all types of accommodation and have never had anything like this happen before. Housekeeping removing anything that isn’t in a bin, next to the bin or in a bin bag should be unthinkable. The bad housekeeping and lack of any management intervention or even acknowledgement of our loss will certainly stop us being Scandic Friends in the future. We did love staying at a Scandic, but they’ve just fallen off their pedestal with a crash!

The front desk of the hotel is a very warm and friendly girl. Give us a lot of help. The hotel is very beautifully decorated, Norwegian style wooden room. The surrounding scenery is superb and free parking. Although the hotel does not have a restaurant, there is a mini supermarket that sells a lot of food.

I booked this hotel since hotels in center of town seemed to have relatively higher prices for our dates, probably due to the literature festival occurring in Lillehammer. We were really happy with our choice. Tidy rooms and pleasant, airy atmosphere. Abundance of common areas with comfortable, unique seating and some high top tables, and an outdoor deck that could be used at breakfast as well. I booked a double hotel room and we were assigned a family room upon arrival; no difference in price. Spacious room with a sitting area (sleeper sofa, upholstered chair, small kitchen table and 4 chairs, big countertop) separated from bedroom by a curtain. Spacious bathroom as well. Everything was very clean throughout the hotel. Comfortable mattress; windows opened for fresh air; room darkening curtains. Breakfast was a wide variety of meats, cheeses, breads, yogurt and muesli, etc., eggs. Hiking trails and pretty park on river right next to hotel. 15-20 minute downhill walk along a walking path to center of town with shopping and restaurants. 20 or so minute uphill walk to the Olympic ski jumping area, which is open for walking to top of the jumps. Walk through woods or along road back downhill. A hotel that has athletes staying for training, groups for various events, and just tourists.