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We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...

The most comfortable hotel in the whole process. Very beautiful courtyard hotel, Zen, slightly old hardware but good use, stable network, air conditioning. The restaurant is good, there are packages from various countries, small expensive, of which the Japanese package is good, you can try. The ecological environment of the hotel is also very good, often with cranes. The staff was very friendly. One day at four o'clock in the morning, I walked out of the room to find fireflies. The security guard kept following me and helped me with the flashlight. I was particularly touched.

In such a backcountry place and away from the Buddha Garden, there is such a luxurious hotel, there is a casino at the gate, and hehe should be a place to squander the Indian local tyrants. Large children can be accommodated in an extra bed and must have an extra bed. The hotel itself is very good and it feels weird.

If you’re looking for a beautiful and comfortable hotel, it is the place to go ! Rooms nice and clean, with a lot of space, all everything you need. Staff is so kind that you feel like at home. Trust me, it will be hard for your to leave the last day of your stay ! Special thanks to Arjun who took care of us all along our stay, we love you ! See you again soon, for sure !

Special experience Perfect

Quite a nice design and a space. Rooms are spacious and the dining room has space for all kinds of guests. However, the whole stay was a horrible experience. I haven't seen a single 5 star standards in this hotel. Not even a three star. There are massive structural damage, I could see an inch of the concrete through the crack in the dining room. The frame of the room door was completely cracked. Lobby carpets were coming out. The bath room door railing was rusted and the rust was falling off. We could not move the door to close it. It always stayed 2 inches open. The bidet pressure wasn't controlled. The carpets were dusty, curtain had stains. Most horrifying thing I saw was the bedding. I myself is a hotelier and for the first time in my life I saw a duet covered by two bedsheets. The duet was stained and sheets were dusty. Had to call in the middle of the night and asked them to put a proper cover. The sheets smelt like they were kept inside a cupboard for a month and wasn't aired. It was terrible. I believe the hotel is heavily understaffed and the staff is trying their best but taken the size of the place, that must be an impossible task. Still, the gusts must not be put through such experiences. if some attention is not given, this beautiful property will not stand for long.

部屋の階のお湯が出なかったのですが、ホストが何度もお湯が出るか確認してくれて、最終的に別の部屋のシャワーを使用させてくれました。 部屋は広くて十分すぎるほどです、マットレスは柔らかくよく眠れる。

Rumbini Buddha garden resort is not only a hotel but also a beautiful garden with lotus pond , surrounded by lawns and forests, I really appreciate staff members of the hotel, they are so kind and sincere, helping me a lot in many ways, ready to offer what you need instantly. The room is clean, spacious and good light with morden facilities like Ac, hot shower, fast WiFi. It has two baconies where you can watch views and relax and dry your clothes. They are very considerate when cleaning rooms, even helped to fold my messy clothes and shoes, and to put back the clothes you dried in the bacony into the room, keeping everything tidy and nice. The food was very delicious too, I asked them to send to my room, they are very patient, packed the food carefully and delivered with the whole set of delicate dishes, glasses, spoon, knife and so on. In the morning you can hear the birds singing and the staff are diligently doing gardening, cleaning, washing. They even bow down to wipe the bricks of the road leading to room buildings in the garden which touches and impresses me. I am really grateful to all those who have served and helped me with warm hospitality and patience. I highly recommend Rumbini Buddha garden. It's a wonderful choice when you you are in Lumbini.