Ανακαλύψτε τη διαμονή σας σε Castle Hill

We booked via the Porters Pass website, entered visa card details and received a confirmation of the booking via email. It was at their lower rate (and the last day before the ski feild opened). The disadvantage/trade off of this night is that we can only ski one day. The booking system kept dropping some of the people off the group every time I moved to the next window of days to look for availability, once I confirmed and booked I noticed it had dropped half my group off again! I started up a second booking making sure to add the rest of my group on the last window this time to avoid them dropping off. I added my credit card details and confirmed this second booking. I received a confirmation email with the same price as I had booked and that was as I expected it would be from the website booking form. I emailed Porters to let them know I needed to cancel my first booking as it didn't include half my group. A few days later Porters responded to my email about my first booking and referenced my second booking and said that price they had on their website was a mistake and they will charge $150 more (the in season price) when we check out. They didn't really seem interested in issues we have had with the booking system. I guess they know it's got problems? I replied saying I didn't think that was fair we had made a booking via their website and had an email confirmation to say they are now going to charge us more for the same booking? We can't ski on the day we are booked for so the full price seems unfair randomly decide we have to pay post booking. I can't be sure but it seemed to me like the early dump of snow had changed how they saw the days before the feild opened. I have asked the person emailing me to check out the commerce commission for info on fair pricing and advertising, I get the impression from the emails they don't think this is very cool of me. I think many New Zealanders expect when they book accomodation via a NZ website that the company will be aware of their pricing, what they are advertising and make it really clear what people are paying for at the time of booking. It seems like they have not been maintaining their website during winter and I suspect others will be in the same situation as us. I would recommend to others to reach out to Commerce Commission (via the phone number on the website). I would have booked the higher rate to do get a few days on the feild but I'm so peeved at how crappy this whole process is and I can tell they will make our stay miserable. Disappointing but we are spoiled for interesting huts, accomodation and spots in Canterbury and I'm not going to spend anymore time on these guys.