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The humidity in the room is heavy, just by the river. Although the town is not big, it is a bit far from the center.

My family and I truly enjoyed our stay at Hotel Retama. The staff were very helpful and friendly, the breakfast was amazing and they did everything to make our stay wonderful including arranging for a tour guide who was fantastic. The location and accomodations were great--it is at the top of a hill away from the crowds. We loved it and will be back!

We booked this hotel for 1 night. we came with our two dogs which in advance they told us they would charge 20$ each. they are very well behaved, clean and quiet chihuahuas. we agreed and it was ok, even though we still find this very expensive. the staff was very nice and let us leave our bags and dogs in a spare room while we went to machu pichu. We had two very big issues during our stay. First they did not inform us in advance that the whole hotel is under construction and the pool and jacuzzi are used for concrete mixing. They were the whole reason we chose this hotel, we are very unhappy with that. they didn't offer us any refund and only let us know about this situation AFTER we paid for the room. At one point a bucket of concrete even poured from the roof right onto us, standing in front of the hotel. they didn't offer any help, we had to ask for a cloth to wipe the concrete from our clothes. even though they apologized we were very annoyed for our clothes are now ruined. The other issue is that due to a power out we couldn't have our included dinner. they did not offer any solution except to wait a half hour because electricity might return. it didn't (all night long) which of course is not their fault but still we think they should have offered a solution. we had to ask about it at the end of our stay and got a refund of 10$ each. even though the room is nice, the staff is friendly and the location good we had a really bad experience with this hotel and i am very disappointed, since it was very expensive. other things you should know: you have to pay for drinks extra during lunch and dinner (even if you booked a full meal plan). check out is at 10 (no late check out possible) although they can store your things.

Very good hotel, location is very convenient. .

The room was very beautiful and clean, the attention was up to par, excellent especially from Estefania, she welcomed us with a smile when we arrived which was contagious, she was very kind and polite with us, as was everyone else. staff always attentive to your needs, I would stay at this hotel again without a doubt, I recommend Inti Punku 1000/10.

Summary: Inkaterra has a wonderful setting and property, situated at the Machu Picchu train station. The food is good and plentiful. Service from the staff can be quite mixed. If your room smells like wood smoke, you probably want to switch, so everything you own doesn't smell like wood smoke. That said, we would stay there again. The convenience of walking out of the train, up the ramp and the Inkaterra porter is there to greet you and take your luggage is wonderful The hotel's beautiful location, situated in the cloud forest at about 6,700' with lush vegetation, has views to the river, train and town below. The individual rooms/ cabins (or casas) are sprinkled across the landscape and up the hill. The service could be very mixed. I had difficulty at check-in with the reception because a new employee, who also had more limited English, didn't know what she was doing. At each stumble, a manager would eventually step in, but it was so frustrating. Reason for only 4 stars: The cabin (#18) for my husband and I had a fireplace and a lovely room BUT it smelled so strongly of smoke that my asthma flared and our clothes, as well as our duffel, stank for days afterwards or, until washed. The property was full that night and after my struggles to check in, we stayed put. Breakfast and dinner were included for us and the food was very good, as was tea time. There were 2 choices each for the starter and for the main course, as well as multiple dessert options. The kitchen was very accomodating to my food allergies. Thank you!! The Welcome cocktail was our first Pisco Sour and worth drinking! Finally, the ecology center and the rangers/ guides there are very knowledgeable and interesting. Machu Picchu is clearly the star of the show but it's located on the eastern slope of the Andes and the ecology, terrain and birds there are very interesting. The hotel has multiple feeding stations that attract colorful birds of many kinds and are so easy to see. While walking the orchid trail, we saw a Cock-of the-Rock, a big deal for serious birders and one of the amazing birds of Peru.

Ctrip showed 12 o'clock to stay, and at 1:30 pm, the hotel was told that the house was not ready and needed 3 o'clock. We went out with our luggage and went back at 4 o'clock. The house was not ready yet, and I immediately changed it, but from the fifth floor, there was a balcony with six floors and no balcony. It doesn't matter, the quilt in the key room is still tidal, and the hotel is painting and the room smells in the past few days. Also found the front desk brother finally gave a free upgrade to the suite to solve. Breakfast starts at 5 o'clock, more common, bread milk juice fruit. The hotel should be the highest position in the town, but not too far away, the town is not big, the window is facing a mountain, it is mountain view

The river view was the most spectacular I’ve seen. Perfect location to explore machu pichu. Staff met us at rail station. Elmer couldn’t have been more helpful and polite . The beds were comfortable, we were provided with complimentary water. Tea , coffee and water were available 24hours