Ανακαλύψτε τη διαμονή σας σε Baguio

Room is spacious and big. Near the Camp John Hay, The Mansion, Wright Park and Botanical garden. Advantage is that in the same building there is a lot of restaurants.

The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us. The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened) Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this? The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.

The room is superb, clean, smell good and big. The balcony with breathtaking view. The staff is so polite and best service given to each guest. The restaurant is super good (you must try the steak). I am sure, I will return to relax in this hotel again. Let the photo attached speak for itself 👍👍👍👍👍👍👍👍

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

I did not enjoy the breakfast AT ALL - there is not enough table for everyone and when it’s my turn at the buffet table the food is already gone they had to refill and took about 20mins

We had a good sleep! We also like the view and the buffet breakfast..

We stayed at room 511. We requested for slippers and it was immediately given. Pillows have some hairs as if it's not changed. We had hard time turning on the tv. We need to very long press the on/off button in order to function, sometimes it won't function at all. Place is pretty decent. We rented the room for 12 days but we stayed for 8 days bec. we need to go to our province as unplanned. Two plastic bottles of water, 1 sachet of shampoo and 1 small bathsoap and 1 tissue was given. I requested for another 2 plastic bottles of water and tissue the other day and they gave it. If I will not request they will not issue anything, which means for the duration of 12 days, only the above mentioned will be given only once. No electric kettle but they have water dispenser on the 3rd floor hotel reception. Location is good bec. it's in the baguio central district.

Our stay was great, the staff were accommodating and kind. One thing to consider is that there is no air conditioning in the room (Baguio CIty has a very cool climate). While the lack of an AC unit is acceptable during the nighttime, it can be quite warm during the day - forcing you to open your windows. The air quality, despite being along the highway can be acceptable, but the noise from the vehicles can be heard inside the rooms when the windows are open.

This was recommended to my husband. So instead of luxury hotels in Baguio, we decided to try this since they have the Platinum suite (2 bedrooms) that was great to accommodate 6 pax. With the friendly reservation staff Ms Mirz, I was excited. However, to my extreme disappointment, albeit good thing I was well prepared for COVID-19 IPC practices (UV lights, Chlorox wipes and Lysol spray), the room was so DIRTY (as in!!! The floor was sticky!!!). I mopped the floors with lysol solution personally, you can see the dirt. The glass mirror was wiped and consumed a bottle of 80pcs wipes. The granite top was dirt black!!! The worst thing, despite those findings, I did not voice out my frustrations and tolerated. However, on our second day, worst buffet breakfast ever! I reserved 6 am for the table we used the first day. And because, I saw a table with reservations prior. When we went to Hoka Brew, the personnel said, that there was no call with a very rude cashier girl infront of us. Worst front desk personnel DAVID (or trainee) when I called the attention and have the appropriate actions, he lied many times telling us that no manager on duty and he even doesn’t know the management office. He told us that the Hoka Brew management (under the same management of the hotel, not a concessionaire) was not responding to any of his calls. My husband even talked to the owner Ms Mel Marquez. Nevertheless, we will NOT definitely go back with all the WORST experiences.