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New hotel built next to the Robinson shopping center. Splendid lobby and warm welcome from the staff The check in and check out procedures went very smoothly The rooms are spacious and comfortable and offer a beautiful open view The restaurant has a varied menu and good home-made dishes Regarding the points negatives to improve: - service problems in the restaurant (dishes arriving cold or lukewarm) - presence of a few ants at breakfast on the condiments - small, pleasant but unsupervised swimming pool (presence of many screaming children disturbing the tranquility of the place) - work in the room below at 7 a.m., not worthy for a hotel of this quality - hotel slightly out of the center Despite these defects noted, the hotel remains probably one of the best in the city and I would return with pleasure

Location is great. Good choice for a staycation especially that the nearby city is still under some restrictions especially for the kids. They have affordable rates. Rooms are great considering the price.

This is a no frills hotel that gives you value for what you pay for, but what makes it shine and excel beyond its competitors is the quality of service. I was assisted by Junna to change our room after we discovered stains and a shoe print on the covers. Junna went the extra mile and personally inspected the new room we were to be assigned before giving us the new key card. That level of dedication to hygiene and guest comfort by a front office staff member is very rare nowadays. When we went to the cafe that evening for coffee and desserts, we enjoyed marvelous service from Joseph and Lito. They were very warm, and anticipated our every need. Again, that is something that makes this hotel shine. For breakfast, again, we enjoyed great service from Jonathan. There is only one downside. The breakfast area assigned to us was a tiny, humid and warm veranda. The interior designer didn't think to put fans or insect screens in that outdoor area. Jonathan brought in the staff fan from their own area just to try to keep us cool in the tropical heat. Staff initiative is really there, but space planning was lacking. Luckily we had breakfast and checked out early because that veranda would not be a great place to be at when all the other guests show up for breakfast. Their team really made our stay memorable. I hope management has a good talent retention programme because good hotels are a dime a dozen in that region and top service is their only real USP.

During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.