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The Hotel reached the expectations it had, as I already knew the development and maintain the quality of service and facilities. Regarding the price, the value presented by Trip was extremely competitive in relation to the other agencies for the same service conditions, and even in relation to the price that would be charged by the Hotel itself in a direct booking (which I cannot understand...). The breakfast provided was of excellent quality and quantity. The service was excellent, with all employees in service at the hotel in these 2 days of friendliness and efficiency far above average. However, I was a little disappointed that the Trip agency had not yet sent me an Invoice for the amount paid. The only certainty that I have that the payment was made, was given to me by the Hotel receptionist who told me that the rooms were paid for, but that he could not issue me an Invoice as the payment had been made to the Agency - which is natural !). In this situation, the lack of an Invoice was very unpleasant because I booked and paid for 3 rooms (for us and 2 other couples friends) and until now I don't have any proof of payment to ”do the math” with them.

It is a old hotel that keeps a lot of its charm. Entoured by a garden and with a reserved and free parking area. Located in the historic centre of the city. The surroundings and location are a luxury added. The hotel is very comfortable and comfortable. They have to improve vertical transport by lift.

The building is very nice, right in the centre where most of the historic buildings are. The room was very big and also the bathroom. The staff are nice. The breakfast was very nice. The parking is limited and forget parking close by if it’s full. The blue carpets on the stairs need to be vacuumed as they are very dirty. The black out curtains don't close fully, i had to put my hair clip to keep closed. The biggest issue is they have old windows on the street side so forget going there if you actually want to sleep. They know the windows are bad as they said they have ordered new ones. The issue is the guests don’t know until they are trying to sleep with people screaming under their window. We were there new years eve, impossible to sleep so we asked to move room around 4am, they had another room with better windows so why didn’t they put us there in the 1st place. They said it was a family room but if they know the windows have NO soundproofing, they have to make the effort to make sure guests can sleep even if the room is slightly more expensive. Worst nights sleep ever and that makes everything else worse. The main people making noise were coming out of the hotel building but strange they said they had nothing going on. Ask for a room with double glazing windows or forget sleeping.

The hotel is located in the heart of the city centre, in the heart of the city centre. The coffee is very bad, unforgiving in Portugal and in a establishment of this level.

I spent four nights here and it was very comfortable. The people on reception were very friendly and helpful. My room was enormous! There was a good sized, comfortable double bed, a desk with a stool, plenty of wardrobe space and also an enormous bathroom. It took me a while to work out the bathroom had a door, it was one of those that slides, but I was in the room on my own, so not really an issue. The breakfasts at the hotel were nice, with the normal sort of breakfast items you find on the continent, but no cold milk for English people to put in their tea, or on their cereal, which was a bit weird. There is no bar area for sitting in the evenings, but there was a sort of lounge on floor 2 with sofas, where we spent one evening, and brought our own drinks from the shop next door. It is within easy reach of the old town though this is up a hill from the hotel.

Reserved a triple room for 2 nights. I have phoned previously to ensure we would have the best room possible, on a higher floor - even allowed a possible upgrade to have the best experience possible. Arrived at 9PM. No concierge, rough and plainer customer attendance. Made me pay in advance, even though my credit card number was sent as I’ve booked the room, so the hotel had all warranties needed. Placed us on the first floor, hock means they didn’t care about my previous phone call and expectations. As we arrived in the room, we realised it was very dated, furniture eas falling apart, cracks on the walls, etc. Beds, we and tb were ok, mini bar with a couple of bottles, court wins and other amenities too old. We asked to change the room, because of cracks and so. They changed us to a double room with an extra bed which was actually better than the previous one(!). Overall very dated The rest of the. Hotel is ok. Good breakfast, great location, nice service. Fair SPA (it was nice actually, but every one could get is, specifically kids - why do they call it a SPA if it’s only an indoor pool?) In a nutshell: it’s not bad, pretty clean and fair. Should be cheaper - value for money is not ok - and definitely NOT a 5 star. An average 4 star, at most

I am very enthusiastic to give my praise to Hotel Durão, a team that has welcomed me and my family since my first contact. I would like to thank you for all the commitment and professionalism that you have shown, especially by the officials Carla Costa and D. Luísa, who are very friendly and very generous professionals, and who have made a special request for a birthday. The two officials made everything to make the surprise happen in the idealized parameters, and made everything they could to make the room available for the anniversary of the moment when they arrived at the hotel. I wish the hotel, especially the two officials mentioned, who are so well representing the hotel.