Ανακαλύψτε τη διαμονή σας σε Al Ula

I didn't know there was no light before I booked the hotel. It was dark when I checked in. I couldn't see anything clearly in the hotel. To be honest, it's not friendly to night blindness. It's too dark and I can only light candles.

The hotel's various charges are unreasonable: the average per capita consumption for dining is 500 RMB per meal, and a bottle of Coke in the minibar is 70 RMB per bottle. It costs 230 RMB to drive from the hotel to Maraya in 5 minutes, but it's free if you stay at Banyan Tree next door. I didn't stay at Banyan Tree, but just went there for a meal, and they could send me back to Habitats for free. The most speechless thing is that when the hotel was not in the room, when they moved my suitcase to the shelf, they might have directly pulled the suitcase from the ground, and the zipper was broken. As a result, when I negotiated with them, they said that the zipper might be broken by itself and would not be broken when moving. It's not a big deal, but I feel that their attitude is to shirk responsibility first and not apologize sincerely. I suggest that if you live in the Banyan Tree next door, you can come to this restaurant to have a meal and just look at the swimming pool. And I had two meals at Banyan Tree, it was really delicious

- Setting and landscape is remarkable - Hardware and aesthetic design features are excellent - However, service is quite lackluster and the property is quite overpriced. - Banyan Tree is the much higher/more-luxurious choice in Alula - Hotel often doesn't pick up the phone, often does not respond to requests, responds to it's whatsapp hotline maybe 20% of the time and almost always very late. Guests are often just forgotten. - Transportation situation is bad; getting around is very difficult, and car service is severely overpriced and disorganized. - Hotel seems overloaded and severely understaffed. - Buggy service often gets forgotten, requests are not tracked or followed up on. - Some staff members are very good; others are not very capable. - In general, service is not refined and not personal. - Feels like a mass market property, as compared to bespoke luxury. - Service is the big hole and needs to be significantly improved. - Hotel is quite expensive and overpriced as compared to overall experience

The room has a small living room, but the bedroom is too small, the bed is only 1.3 meters, it is impossible to sleep two people. So we had to sleep on the sofa. The bedding is very poor and the facilities are simple. The hotel is not far from the airport and town, and the staff's service attitude is very good. The price of 3000 in peak season is the only choice, otherwise don't come

Banyan Tree Alula is truly one of the most incredible places I’ve ever been to! The level of luxurious service I received was unmatched. Every staff member is genuine and goes above and beyond to make you feel special. The location is stunning, with breathtaking views, and every detail of the resort is magical. Special thanks to Dhaher, Rand, Mootaz, Wael, George, Mohammed, Adel, Noaman, and the yoga instructor (sorry, I forgot her name 🥲). You all made our stay unforgettable! The entire Banyan Tree Al Ula team made us feel like we were at home. During our time in Al Ula, we had the pleasure of being guided by Eyad (@AlulaGuide), who was an incredible tour guide. He accompanied us throughout our journey and was the kindest gentleman. PS. If you’re an Arabic speaker, I highly recommend booking your stargazing experience with Majid—the hotel can arrange it for you!