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Facilities: The hotel facilities are perfect, there is no hot water, but it is solved in time Hygiene: Hygiene is okay as a whole, but there will be sanitary corners, which are acceptable to individuals Environment: very quiet place, suitable for a family Service: The service is super good, give the manager a thumbs up, the service is very timely, and any problems can be solved immediately I hesitated for a long time before booking here, because there is no evaluation, I hope my comments can give everyone peace of mind. Unfortunately, I didn't take a photo, and I was on a business trip and I couldn't enjoy it.

West Wing has a quiet location off the Damman Road. Swift check-in with instant recognition of my Platinum Status with IHG. Large rooms with all the expected amenities for a business trip. Reasonable breakfast choice. A good gymnasium, never used the large swimming pool as too many children when I visited - and we all know what that means! Perhaps the cleaning of the rooms and poolside could see more effort. Certainly all the fittings are overdue for a complete overhaul, carpets to be replaced etc. Perhaps this would be good for a weekend or short stay.

I am writing this review to make future visitors aware that the JW Marriot in Riyadh lied to me about laundry charges, removed them from my bill, then went back and charged my credit card without even consulting me. I recently stayed in JW in Riyadh for a business trip in September 2023. I have stayed there in the past with no issues. The hotel is okay in the sense that the rooms are modern and nice, but the service is always below par for Marriot. The reception is not always staffed or there is always a long line (even at hours when there isn't a checkout rush). The staff almost never understands what is going on or how to fix a problem. When you call for room service or anything, it always takes forever or no one responds sometimes. Most recently, I stayed there and got suspicious that my company laundry allowance was not being recorded in my bill (this is before check out). My company prenegotiated rates for my stay at Marriot, so I get two pieces a day for free. I went to discuss the matter of my laundry with someone in the front desk. After the typical waiting and being told they will review it and get back to me (the front desk person just candidly told me he didnt even know how to check in the system), I go back to the front desk and they assure me everything is fine. The guy tells me he verified in the system that I am receiving my company rate and that I will not be charged. Upon check out, there are all these laundry bills and I complain. They go into the system and assure me that they will remove them from the bill. They do so and I pay my bill without the charges and leave, thinking everything is fine. On my flight out of town, I get a random email from the hotel management saying that I owe a laundry balance and so they charged my credit card! I emailed them back explaining the situation, and that I have stayed there before. They said that at the time of booking they put it in the system not as a company rate but personal, and so I had to pay a week's worth of laundry. Without informing me, they just charged my credit card the full amount. No request, nothing, just auto charged it. Obviously I am going to contest it with my bank. Absolutely ridiculous that they wouldn't even just go back and fix it; I've literally stayed there a number of times. Not going back again...

The room was clean and tidy. Although it was opened in 2017, it was still new. The cleaning efficiency was fast. The breakfast was very rich. It was suitable for Chinese people. The airport came to take a taxi for about 25 minutes.

Great Service but classic room is so old. Especially shower head is too old to take a shower. However, every staff is very kind and considerable.

After a terrible experience at another nearby hotel, we were fortunate to find this gem! If you're seeking luxury, excellent service, and English-speaking staff, this is the place to be. The hotel is exceptionally clean, boasts a perfect location, and offers great restaurant options. The gym and spa facilities are fantastic. While room service was a bit slow late at night, it didn't overshadow the overall greatness of our stay. If you're looking for a fantastic experience and top-notch service, this is the place to go!

After all, who stayed in the hotel Popularity in the Chinese market has skyrocketed in recent years The general manager is also very attentive Recruiting Sister Lin, the only middle-level Chinese in the Saudi hotel industry, to help The service is getting more and more considerate Recommended

Best 5-star hotel in Riyadh. The amazing team and business+leisure location - all time favourite in Riyadh. The view from the rooms are breathtaking and the food is truly sumptuous. You can be sure to see some genuine smile at people at the this place who truly care for you to be best!

At checking in the service and kindness of staff was impeccable . The rooms are clean, hence the two stars. But even in the 6th floor they remain noisy, due to bad location - traffic wise, and they are outdated without enough daylight. Furthermore, due to early leaving in urgency (medical reasons) my stay was shortened with 1 day. The hotel granted me a refund which was perfect (again good service.) But now, a month later, I am still waiting for it… This hotel takes down the Marriott standards. Rooms: Outdated, dark, prison like as many described, but clean! Horeca: Great restaurants! Good service in restaurants. Additional details: office services and finalizations of business matters are poor and below any standards I ever experienced. If you are in the unlikely situation of needing extra assistance and get into an unfortunate position to receive additional help, in this case a refund for one day which was granted, you cannot count on thus Marriott. .