Ανακαλύψτε τη διαμονή σας σε Asheville

The hotel is everything you would expect from a Hilton and more. The staff is helpful and accommodating. James greeted us with a warm smile at the front desk. He made sure our requests were honored. Then Jim offered to help with our luggage. He overheard me request for more hangers. He took it upon himself to look in storage and was able too rustle up a few more for us. So nice to see two employees doing their best to make a customer happy. It makes for a pleasant stay.

I called your hotel when booking reservations to ask about EV support, and I was told that you have two (2) Tesla chargers. That was not true, you did have two Electric Vehicle charges, but they were not Tesla chargers. However, I did have appropriate adapters, so they could have worked. But neither of them had any power, and your staff was not able to get their power turned on properly. So instead of departing your hotel with an adequate charge to get to my next destination, I was not able to. Had I know of your issues ahead of time I would have booked in one of the other hotels in the Ashville area that did have working chargers. Very Poor Quality Experience from a Hilton…

This hotel has a good, central location. But it is very loud. First, there is construction noise. That will be temporary but it is disruptive -- and it starts VERY early in the morning. It is sufficiently disruptive that the hotel should have closed during the construction. I know they want to maximize their revenues, but it should not be at the expense of the guest experience. Even worse, though, is the ridiculous amount of dog barking. The hotel sounds like a kennel. This is a hotel that clearly prioritizes dogs over humans. It is lovely than they allow dogs, but they really need to do two things: First, they NEED to have at least one dog-free floor and offer rooms on that floor to those guests without dogs who want it. Second, they NEED to tell guests that bring dogs that the guests are responsible to ensure that their dogs are not barking at night (10 pm to 8 am, or whatever). If someone has a dog that barks all night -- and the owner is not willing to use a muzzle -- then they should not stay at a hotel that accommodates human guests. It is not reasonable for the hotel to put me in a room next to a ”guest” that loudly barks -- incessantly -- all night. This really NEEDS to be addressed IMMEDIATELY. It is a huge problem for your human guests, I do not think it is sufficient to say ”we will take your comments into consideration” - as the hotel has said to many prior guests who made the same comments. This completely destroys the experience for human guests. The hotel should have a sense of urgency to address this problem.

Location was a quick & easy walk to Biltmore Village. Staff was excellent (Shout out to James who welcomed us upon arrival) - all kind and helpful. Room was clean and hotel overall was very quiet. Free, safe parking. At first approach via the steel manufacturing I was concerned for area, but it was a fantastic location. Thought we could walk to downtown per miles but Ashvillle is so hilly. Not far from biking/walking paths, and right next to Highline Brewery was a bonus. Highly recommend Corner Kitchen in the village.

I've been a Marriott guy for decades, and have stayed at many of their various branded properties. As is typical for a Marriott property, the service at the AC was very good. I was underwhelmed with the size, layout and appointments of the room and bathroom. It more closely resembled a Fairfield or an Aloft, except the shower wasn't as nice as those. (At a higher nightly rate.) As has become a standard Marriott practice at their mainstream properties (below a JW type category) most of the properties have gone away from individual toiletries and have plastered three plastic pump bottles in each shower...shampoo, conditioner and body wash, often with some minty scent...wonder who got a big raise for those cost savings at the expense of customer satisfaction? BTW, the Fairfield that we stayed in Gastonia actually had both the pumpers and at least bar soap...at 1/3rd the cost of the AC. The rooftop bar was a nice area with great views of the city. Drink prices were very premium priced, and the pours were very meager. Bartender attitudes were very underwhelming. (e.g. asked for a side of ice water with my dram of Scotch and was told there was a ”water service at the end of the bar”...it was a glass container with a tap. No ice, and a stack of small plastic cups. That's the ”service” you get for a $16 small dram? Not impressed.