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I am writing to bring to your attention the persistent issues I have experienced during my stay at your hotel. This is my third consecutive week here, and despite being a paying customer, I find myself constantly struggling to receive basic service. In the first week, I reported my concerns to the Sales Manager, who offered a half-hearted apology. However, over the past two weeks, there has been no improvement in service quality. While the front desk staff have been consistently professional across all shifts, the overall service falls short. During my first week, the breakfast station ran out of hot food with an hour and a half left of service. Yesterday, there was no milk available. I am unsure who the General Manager of this hotel is, but the current level of service is unacceptable. I hope this review reaches someone who can address and rectify these issues promptly.

1. The hotel is located on the campus of Virginia Tech University. It is very quiet and has a good environment. 2. The facade of the hotel building is made of turkey stone paved by Virginia Tech.

My senior-in-high-school daughter and I were in Blacksburg to do a self-guided tour of Virginia Tech. The front desk staff were awesome. Super friendly at check-in. Early on Sunday one of staff made sure my daughter and I got an Uber in time to get to Squires Center at Virginia Tech to catch our bus. With a car or Lyft/Uber, good location -- just a few minutes from campus and was cheaper than some of the hotels closer to campus.

The hotel's breakfast can be purchased at the front desk. The specific unit price is not clear, but our family bought three for $11, which is not expensive, but the breakfast variety is not a lot. I have eaten it for 15 days, and the surrounding restaurant is in the morning. It is open for business around 9:00, so you can go out and eat. There are a lot of parking spaces in the hotel, all of which are free, and there is no parking space. It is also suitable for children. There is a sofa bed in the room. See many foreigners and couples with two or three children living in a room.

Visited property in April for a reunion at Virginia Tech. Hotel is across the street from the campus alumni center. It’s within walking distance for numerous shops and restaurants. I had two rooms at the property: one for two nights and a second room for one night. The hotel associates worked to get the rooms adjacent for the second night. I really appreciated that effort. Parking is ample and property is clean (including pool area!). The small market area is helpful for last minute food and beverages. The only negative I experienced was the breakfast. The majority of the foods were not tasty or fresh. The breakfast attendant was working very hard (even had her daughter helping for an early weekend hour) so I cannot fault the effort or her attitude (very friendly). It just appears that the default for breakfast at the property is pre-made or pre-packaged goods instead of the normal Residence Inn breakfast you’d find (most RIs have scrambled or boiled eggs, waffle maker, mixed fruit, yogurts, breakfast meats, fresh pastries/bagels/toast, oatmeal, juices, milk, coffee, and maybe a speciality item or two). Despite the breakfast, I would stay here again for any needs at Virginia Tech or in the community. And if staying for a football or basketball game, it’ll be about a 20 minute walk to the stadium or basketball arena (walk straight across the street and keep walking up the hill til you reach the stadium).

My wife and I have stayed at the Red Carpet Inn many times over the past 10 years while our daughters attended Virginia Tech. The modest property is safe and clean with a great and convenient location to campus and everything in Blacksburg. But the best feature is the outstanding service approach shown by the local owner, Harry, and his wife, Bina. His son is also a student at VT. They live on site and Harry always takes the time to ask how we are doing and to get updates on our family. I feel as if I've built a special friendship with him over the years. If there's anything he can do to make our stay more pleasurable, Harry does not hesitate to go the extra mile. In fact, one time we needed a ladder for a repair at our daughter's off-campus home and he readily let us borrow his (he even offered to come over to help!). In this day and age, it is difficult to find someone who really cares about guests the way Harry does. We recently had two rooms at Red Carpet for my daughter's graduation (and we paid far less than we would have at other hotels around town), and it was another great visit. We have been at Red Carpet on football weekends and for our many other fun trips to Blacksburg. If you are looking for a clean and safe property and want to support the local community, there is no better place to stay than the Red Carpet Inn!

The hotel was nice and clean. Our room was large. We had a 2 Queen suite with a small kitchenette. The staff was very friendly and overall the stay was nice. I had called to request a roll away bed and was told that was no problem. When we got there I was told they don’t have rollaway beds. This was pretty frustrating as we had to rearrange where everyone slept. Housekeeping will not come into do any cleaning unless asked. We didn’t have an issue with this as we just asked for more towels when needed etc. The pool was closed the first day and a half. It was rainy when we got there so it was the only source of entertainment for the kids. The pool area is indoors and very nice. The breakfast was mediocre and there was no variation day by day. We stayed for 5 days and there was less and less available each day. They ran out of salt, yogurt, fruit, etc. The juice is not good at all compared to other Holiday Inn Expresses we have stayed at. When I asked if they had refills the employee told us no, when they run out that’s it until the next order. I’m a platinum member with IHG hotels. We have stayed at quite a few across the country. This was not a good representation of the brand. When we come back to Blacksburg we will find a different hotel.

I was very happy with the staff and accomidations at the hotel. I had an issue with the site telling me that I could only check in within a 2 hour window as I was traveling quite a way to get there and had no guarentee I could arrive in time. I called the hotel directly and spoke to a very nice woman who informed me that there was no set check in but that she would put a note in my reservation that I would be arriving late. Also when I arrived I found out that the hotel welcomes pets with no additional fee and so was able to take my rabbits into the romm with me rather than leave them in the car overnight ( they are show rabbits each with their own cage with food and water). The staff loved seeing the different breeds that I show and that made the visit more special. I will make sure to book there again when I go to the next show.