Ανακαλύψτε τη διαμονή σας σε Butler Township

My wife and I stayed at the Butler Pa. Hampton Inn on 10/4 and as usual were not disappointed. We have stayed here before in the past and have always given it all 10s and have been very pleased with the service and the cleanliness of the rooms and particularly the morning breakfast. The Hotel is located in a very safe area right in the middle of many restaurants, and alot of shopping. You can walk to a Walmart, Target, Kohls, and many more shops, or walk to Panera, Applebee's , Chilis and many more restaurants.

We have stayed at this hotel previously with no issues whatsoever. This time was a new GM, Kim. (Stated she has been there 2 1/2 months) To begin with she sits in a room behind glass where she can see the guest at the front desk. She shouts,”YES!” Never gets out of the chair! You have to shout back why you are there. We had ridiculous noise issues from a dog and were awakened FOUR different times! We called the front desk and explained to Kim, she did nothing! After the fourth wake-up, we checked out at 1 am and drove 200 miles back home. The next day we called “Kim” and asked what part of our payment would be reimbursed. She agreed it was an “awful”experience and assured us we would see a refund. Two weeks later and FIVE telephone conversations with “Kim” along with promise after promise and still NOTHING has been done! When we asked for a contact number to her management company/ owner or her supervisor she refuses to provide any number. Kim has made FIVE promises to correct the issue and has done NOTHING! She fabricates, lies, makes excuses and has zero personality! And as a reminder she is the GM! She appears totally overwhelmed! The final straw was during the SIXTH telephone conversation she assured us her supervisor “Maria” would call us on Tuesday. Never happened! So Maria follows the company protocol and doesn’t follow-up with a former guest! This GM did not even know what the IHG point program is called! If you take the chance staying here and have a SLIGHT issue, it is NOT getting resolved. This company has got to be the worst we have ever dealt with in the hospitality industry! By far! There are MANY other MUCH BETTER hotels in this small town. Avoid this place as it is nothing but frustration and is poorly, poorly managed! You can sense it as you walk through the door. And as a footnote, the other couple we traveled with had an issue and left Kim a message and NEVER heard anything back!

Lovely, clean, cool, hip, nice amenities hotel that to me was a “no brainer” place to stay in Butler! Staff was awesome! Free breakfast was adequate nothing great but healthy choices & muffins were good! If I were ever to come back to this area this is where I would stay no doubt! Not much shopping around, nice library & art exhibit on the Main Street was nice.

We had a one-night stay before meeting up with a larger group at a much more expensive hotel closer to Pittsburgh. We arrived after a long drive around midnight. The front desk staff member who checked us in was friendly and efficient. When we got to our spacious room we had one housekeeping problem with the sofa bed, but even at the late hour our concern was addressed quickly and to our satisfaction. In the morning, we could see the nice setting outside our window from this hotel up on a hill. We also appreciated the nice little kitchenette setup in the room. Breakfast was the typical offering, nothing special but sufficient. We requested and were granted, without hesitation on behalf of the staff member at the front desk, a short extension beyond the standard checkout time. It seems unlikely that I'll need a room in Butler very often, but I'd definitely stay here again if I do return to the area.