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This Hilton Garden Inn has been updated and the rooms are very clean and comfortable. All of the staff we met were very friendly. The breakfast was good, with a good variety of food choices. There are plenty of places to sit and visit with friends. (Even a fireplace outside.) We stayed when the weather was really cold, and our car was hard to start. The lady at the front desk got a maintenance man to drive around with booster cables and jump is off. We will be back here when we’re in Chattanooga again.

I'm looking forward to staying here this week. I visited Chattanooga a few weeks ago, and stayed at a different Hilton property. This trip, we wanted to stay by the river. Before heading home from my previous trip, I stopped into the HGI, and what a wonderful staff. Emily and Christine told us about the hotel, gave us food and drink establishment recommendations, and room recommendations. All this when our reservation is 3 weeks out. If they treat you like that when you're not a guest, that's all you need to know about how they'll treat you while there. Most importantly, they gave me the restaurant choice to celebrate my bride's birthday. See you soon!

Booked three rooms for one night through Expedia and chose pay at hotel option. Unfortunately, my card was charged prior to check in preventing me from using an alternative payment method. I was told the fine print allows GM this option. First time this has happened to me and we travel often. The hotel lobby refreshments for purchase was severely under stocked, with bottled water being one of the items they were out of. One staff member had a very casual attitude about this while another offered us each a small bottle (8 ounces) they had behind the counter. Small consolation. After check in there were two $25 holds placed on my debit card which the front desk could not explain and claimed they didn’t see in their system (well they are certainly pending on my account), and it was not for incidentals as I used a different card. The room I booked for my parents was on the second floor and they do not have an elevator nor did they ask if anyone had an issue with stairs. This wasn’t good for my Dad that has trouble with his knee. Then the toilet in their room leaked the entire time. The tub in my sons room was less than clean. The comforter on one of the beds in my room was stained. My keycard did not work - my child and husband were escorted by the same young lady that was casual about not stocking water back to the room where I was waiting outside the door, we were let in and I was asked to show my ID. What?!?!? There was no staff change, these were literally the same staff members in duty when we checked in less than one hour ago, and asked about water two minutes before. Last but not least, the carpet in the common hallway was damp and smelly. We would never recommend this hotel to anyone because it’s the little things that matter and they have more than missed the mark. Pros - They were moderately priced, in a good location, overall cleanliness was satisfactory.

Our stay here was good and not-so good. We requested a ground floor room and that's what we got, which some hotels won't do if we arrive later in the day. We were able to park right at the door. Room and everything was pretty clean. The things we used worked well (refrigerator, microwave, hair dryer) but I didn't see an ironing board. TV worked fine. The shower worked well and had one of those shower curtain rods that gives you more room. The sink/counter area was large and separate from the toilet tub. The breakfast was okay with hot scrambled eggs & sausage, biscuits & gravy, packaged pastries, bagels, some cereal, juice, coffee, tea, hot chocolate, etc. There were washers and dryers in the room where the pool is. We didn't try the pool but it was large and indoors and looked nice. There was a $100 deposit and since we paid with a credit card, they said there would be no problem about having to pay it in cash. On the negative side: The room had an odor... not really smoke but something that wasn't particularly pleasant. The room felt very humid and ”sticky” despite the a/c working to lower the temperature. I didn't like the feel of the tile floors on my bare feet. There was no tissue in the tissue dispenser. Although there was room for a table and chair, there wasn't any. We ate our carry-out dinner sitting on the bed. Pillows were only okay and all were the same. Toilet/tub area was very small. No elevator for 2nd floor rooms.

The hotel is old, especially the carpet has a damp smell and feels not clean. But its location is very good, the parking lot is large, the room is large, the service is good, the breakfast is good, because of the familiarity, I have lived here many times. Once I stayed at the Marriott Hotel next to me. Although it was luxurious, the room was small. I also reported two fire alarms in the middle of the night. The price was too low and the experience was too bad. So I often live here.

We truly enjoyed our stay at The Hotel Chalet! The decor was beautiful & the staff was so helpful & accommodating. They definitely go out of their way to make your stay as great as it can be! The rooms were clean & extremely spacious, & the beds & pillows were so comfortable. You really can't beat the location right there at the Choo Choo. We had a wonderful time & will absolutely be back!! You should go, it is so worth it!

We celebrated our 40th anniversary here and it was extremely nice! The breathtaking ambiance when you walk inside to the bellmen with the hats and curtesy they gave us when we first arrived. Our room was on the 10th floor end unit as we walked inside was kinda small but the bathroom was big! Quiet room, pillows were ok but bed was very comfortable! Room service was great but only Friday-Sunday, very disappointed as we stayed through Monday. I love in room service fir breakfast especially! The restaurant was superb and our waiter Chris was absolutely perfect! The bartender in the front bar named I believe Barry was such an amazing guy! Good food in there to order as well! Anything you needed the front desk accommodated very nicely! The tour of room 311 was definitely a must! Valet Parking was a bit pricey but worth it! You will be happy to book this for your stay in Chattanooga! Great memories! So much to do in Chattanooga!

We have stayed at this property every year for the past several years. We come to town for the Valentine's Dinner Train. The staff has been pleasant and helpful. The morning breakfast staff does an excellent job. The room was clean and comfortable.

After reading several reviews, I was reluctant to book at this hotel; HOWEVER, my family stayed for five days and LOVED it. There were several things to point out as being well above average. The staff was fabulous. Anything that we asked had a prompt and courteous response. Our room was clean and had plenty of room, and it had a great view of the river. The breakfast was good [we have been used to COVID breakfast options at other hotels, so we thought the options were great!]. The onsite restaurant was also very good. Along with the staff, the Valet team was the BEST! Austin, Jay, Tyson, and Christian provided exceptional service, considering we had a bass boat and needed extra parking. Every time we arrived at the hotel, both the hotel and the valet staff were asking about our day and if there anything we needed. They provided local suggestions for restaurants and excursions. During one of the days, I received a personal phone call about the maintenance staff requesting to enter my room. They had discovered a leak and since we were not in the room, they requested permission (which they do NOT have to do) and informed me of the situation. They left a Twix candy bar with their apologies for the inconvenience and to let us know the problem was ”TWIXED!” What a team! My family and I are returning to Chattanooga in a couple of weeks and we will be staying at this hotel again.