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Always my go to Location when I'm in the area. What I like the most is the easy access off of route 80, the parking lot is large enough to park oversized vehicles.The rooms have been updated, and the staff always will try to accommodate my requests. I've used the Ford room for my Company meetings the room is clean and ready when I arrive, Although the staff as changed over time. I do miss Danelle she worked the front desk on the evening shift she was great ! The gentleman on the front desk over night is pleasant I usually get a ”have a good day” from him when I'm sneaking out in the early morning. I did have an interaction recently with the young lady on the front desk with the dog. I was trying to get the dogs attention, she asked please don't talk to the dog and went on to tell me that her dog was a service animal. her tone seemed abrasive at first, then I realized there is a reason why she has the dog with her. I told her I was sorry and to have a good night. I would recommend this property to anyone.

EXCELLENT Customer Service! Accommodations are a rare find... what with the added feature of plenty of Balcony Rooms. 24/7 attention to detail, anything you need...they have it for you, including a dedicated Guest Office to log-in, and print your Boarding Pass for your Flight! You know how much time that'll save you at NWK AIRPORT??? If you find a better experience in the Rockaway, NJ market for the price... I'd love to know about it. Not expecting (m)any replies to that, as I know everything else you'll consider for accommodations will be TWICE-the-PRICE. Good luck folks, I shared my best advice. BERT ORLANDO, FL

Very new hotel, breakfast is not bad

I've been spoiled staying in brand new Marriott properties in the past year on LI and upstate NY, so I was immediately disappointed when we turned into this dark and creepy Marriott. Our room had a musty odor (all of our clothes in the laundry at home right now, definitely don't want to smell like that) but it was fairly clean. The bathroom fixtures, sinks and appliances are showing signs of wear (brown ring around the drain, toilet didn't flush well, microwave button panel cracked, fridge doesn't fit in the cabinet and wasn't quite cold enough but VERY cold in the far right corner, the sliding door on balcony didn't lock very well). The pool is tiny and hot tub inconsistently heated. The shower outside of the pool (which is a nice thing to have) was REALLY aged and when i turned on the light, a medium sized city centipede (the last time I saw this type of centipede was when I lived in Manhattan) scurried out of the shower. This was around 8 am so they say if you see these things in the day, it's quite an infestation. Thank god our room wasn't on the ground floor AND I saw it about an hour before we checked out. I have issues sleeping in hotel beds as it is. These beds weren't too bad. I just feel like the whole hotel needs a gut renovation. Sadly, I don't think there's a newer, better option in Parsippany, though! The rooms WERE quiet, and the staff pretty nice. There were lots of towels at the pool. There's a reverse osmosis water dispenser in the fitness room so you can refill your bottle.

Here's the list: WiFi didn't work in our room - during the entire stay. We mentioned it to the guy at the front desk and were told ”sometimes we have issues in the rooms. Try it again when you get upstairs.” No solution, no asking if we wanted a different room. We went out and when we returned, there was a different guy at the desk. Mentioned it to him, and he asked if we had tried using the directions that were TAPED TO THE FRONT DESK. No, we had tried using the directions given to us with the keys when we checked in. They were DIFFERENT. We were able to get on WiFi in the lobby but then it still didn't work in our room with either login. There was only 1 elevator working the entire time - which had been the case when we stayed there SEVEN MONTHS ago. The pool was ”being repaired” so it wasn't open. It looked fine, but unavailable to guests. The next morning the TV in our room wasn't working and it also wasn't working in the main room where breakfast is eaten. And finally, the shower head had water coming out of only 1 of 3 possible places. Thankfully we were both tall enough to reach the shower head to adjust it a bit. Not sure what you do if you're 5'2.

This hotel is about definition average as you get. The room was outdated, but clean and the bed was comfortable. The staff was nice enough throughout the stay to not have any complaints about. The breakfast definitely left something to be desired but hey it's complimentary so what are you going to do. In the end was it a great hotel? No. Was there anything severely wrong with the room that justified a complaint? Also no. Would I stay here again? Possibly....?

First time at this property or any Sonesta brand hotel. Nice room and good location. Power outage during an excessive heat warning in NJ did not help when the power was out from 6:30pm ish until at least 3:30am. We are seniors on the third floor. No air conditioning, lights, TV, use of in room kitchen etc. Basically, a dark room with for walls. Staff provided no helpful information or estimated repair times, which EVERY utility company I have had, where I lived always did. No backup generators to power the rooms. No designated place to charge your phones. NOTHING! and, no adjustment on our bill during checkout or even an apology. Second night of our stay, power went out within 30 seconds of us getting off the elevator and walking a short distance to our room, nearly trapping us. Opened a case with the care team and have heard nothing in over two weeks. Very disappointed with Sonesta :(

My husband and I were in town for a night to visit family. It was the hottest weekend of the year thus far. We were able to check in early to our suite which was nice, but the nice ends there. We turned on the AC before leaving to spend the day with family. (Around 2:30pm) When we returned (about 11:30pm), the AC was still on but the room was hotter than when we left earlier that afternoon. Neither of the units worked. It was so hot neither of us could sleep. My husband went to the front desk but they wouldn't move us because they claim to be fully booked. They also did not have any fans available. He asked for the manager but he wasn't in. (Which is understandable as it was 2:30am). My husband slept in the car with the AC on. At checkout in the morning he again asked for the manager but he wasn't in yet. (8:30am on Sunday morning) The woman at the desk asked if there was a problem and I thought my husband's head was going to burst. She was the person he had spoken to earlier about the AC not working! I think there was a language barrier. There were televisions, no remotes for either. The bathroom sink was clogged. The toilet hadn't been cleaned. There was coffee, no coffee maker. Breakfast was advertised, no breakfast. The room smelled. We will never stay here again. I gave a one circle rating because they let us check in early and the staff was nice everything beyond that was awful.

This review is only my experience after 3 weeks in this place. Not a good one.manager prefers work crews in the area opposed to single business people. Many things went wrong in my room as well as on the property however he always had some excuse. The straw that made me leave was that every weekend there were free for alls and no supervision. People would be drunk and smoking pot and noone in the hotel told them to stop. I was told that I would have a quiet apt for anger stay. Every weekend I got no sleep. One night 2 girls checked in at midnight and kept me up all night which caused me to miss a meeting. The sales woman told me there were no one bedrooms available that weekend so people had to be put in the room under me. Not true. I checked on line I was able to book 3 one bedrooms available. I would never check in with children or even business men. This place is good for truckers only.also truckers were washing their trucks in the small parking lot on weekends. All this place want is too fill rooms. They don't care with whom.