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Our stay at Hampton Inn was great. Everything was nice & clean, the person at the front desk was nice and open for any questions. I will be coming back

Great service, very clean, and very professional. Front desk associate was very friendly, professional, and understanding. We will stay here again and look forward to it.

I am a 2+ decade IHG member, so I have stayed at more hotels than I can count over 26 years of traveling. With that said, this was without a doubt the worst stay at a Holiday Inn Express (Duncanville, TX) I have ever had!! Let’s start with the property. There was trash, beer/beverage cans, and cigarette butts scattered around the poorly maintained landscape. Lots of ****s, terrible parking lot, clearly no grounds keeper. The floors in the dining area are sticky from who knows what. The breakfast choices for a non-meat, plant-based eater was stark at best. The pancake machine was inoperative, so ended up eating off property each day, not very convenient. The room was ok, not great, but ok. Needed to buy a room freshener from the dollar store once the “new room smell” spray wore off…..lol. Shower grout in the corner had some sort of science experiment going on, not sure, but nasty. When I checked in, I wanted a room near the back of the property to mitigate the freeway noise out front. That was working ok until a commercial big rig truck parked in the parking lot right outside my window and ran a generator for two nights straight!! Yeah, no sleep with that nonsense going on. I notified the front desk, once by phone, once in person and left a phone message with the manager….NOTHING done to correct this at all, very disappointing!! They did offer to move me to a different room, closer to the freeway noise I was trying to avoid in the first place. They just couldn’t figure it out. I guess if I was playing my radio too loud, they would move guest to other rooms rather than ask me to turn down the music, go figure. Makes no sense to me!! I picked this place for a four night working stay because the reviews were good and it was close to where I needed to be. Don’t be fooled by the review photos, this place is not that at all. I ended up leaving a day early and found a different competitor to give my money to. I am surprised at IHG oversight of this property, they are usually very good places to stay, but not so here. There was also construction going on in sections of the property that was never mentioned. Find a better IHG property for your stay!! The manager will respond to this review with the usual “sorry you were disappointed in your stay, we will work to correct this and”…….yada, yada, yada. But this is a long-term property and customer service decline that doesn’t happen in a short period of time and usually gets worse before it gets better. Shop wisely my fellow travelers.

I had an unfortunate encounter upon arrival when I was left outside the entrance for over 15 minutes without anyone working at the front desk to assist me. As a guest, it is disheartening to be left waiting and unattended for such an extended period of time, especially after a long journey. I expected a warm welcome and efficient check-in process, but instead, I was met with complete neglect. This lack of responsiveness is not what I anticipated from a reputable hotel like Best Western. The absence of staff at the front desk raises serious concerns about the level of service and the overall management of the hotel. It is essential for a hotel to have a well-staffed front desk at all times to address the needs of guests promptly and ensure a smooth and welcoming experience.

Our family vacation could not have been better. Brandon (hotel manager) and Shannon, Mya, Jalethia, Mark Anthony Lelitta and the rest of the team were exceptional in hospitality, A-1 in professionalism and excellent in overall customer care. The staff went above and beyond the call of duty to ensure that our stay was enjoyable. From the security, to the breakfast cooks; from the front desk staff to the hotel housekeepers, everyone was on their job. Clean, Comfortable and Courteous! TownePlace Suites by Marriott Dallas DeSoto, you rock!

Great service and friendly staff