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This hotel is amazing! It has a great location, next to everywhere you need to be went on business. FedEx is located about a mile away, and there are fast food options, if necessary. They have breakfast service in the morning at a fee, and really great coffee. The Front Desk staff is incredibly friendly, as is their housekeeping staff. The hotel is immaculate, and it is one year old. The beds are incredibly comfortable and the showers are great. They use Dry bar, toiletry items which is really surprising, and really good. While I was there, it was so slippery and snowy, I had to enlist the assistance of the Front Desk agent to help me get to my car. I was not prepared for icy sidewalks. I met a gentleman by the name of Erie, and he was so kind. He would help me each morning with my car. He helped me get to my car, so I wouldn’t slip, and was so understanding, and hospitable. He always checked on me when I would enter the hotel, ensured I received my packages and asked me if I ever needed any assistance. he exudes Hospitality, and really enjoys his position. I highly recommend this hotel, it’s a great place to stay. The rooms are a good size, and I did see a mix of business, travelers and families. The parking is ample in a flat lot in the back, with spaces in the front 10 out of 10 I would stay here again.

The hotel room is very clean, the service is very friendly, the breakfast is a single point, 10 dollars. There is a Chinese restaurant opposite the hotel, eating noodles. It should be a good hotel near the airport

A very nice hotel. I stay there often. In 2021 I had a bad experience there but since then I have generally been very satisfied with the property. Overall, the staff is especially nice including, but not limited to, the housekeeping and bistro staff. On my most recent trip they initially failed to give me a food and beverage credit that I was entitled to because of my Marriott Bonvoy status and the manager, though requested to, did not call me to discuss it. Also the staff failed to send me a revised statement showing the credit, as a front desk person said they would. However I was told that a credit to my credit card would be issued and it was. But for the food and beverage issue, I would have given the property an excellent rating

This hotel is amazing! We checked in after midnight because we were attending a concert at The Chicago Theatre. There was no issue with the late check-in, and we were greeted by two extremely nice staff who were happy to answer any questions we had. They also gave us some delicious warm cookies. We didn't wake up in time for breakfast, but the staff recommended the food. The hotel was extremely clean and the shower pressure was the best. The last thing I must say is the king mattress is the most comfortable mattress in the world and the pillows were great too. We'd give more stars if we could, and will definitely stay here again!

This hotel is absolutely terrible. First, you cannot park your car in their parking lot unless you drive an SUV or some sort of lifted vehicle, their parking lot is absolutely destroyed and you will bottom out. Second, the staff that works here is the rudest I’ve ever experienced. We came in really late from out of town so when we checked in we asked for late checkout. Regular checkout is 11, they gave us until 11:30 then called us at 11:20 saying we needed to be out of the room even though we got late checkout. Then continued to call us two more times, the first time we picked up they hung up then the second time we picked up, the guy at the desk accused us of tampering with the phone so that he couldn’t call us. The room was disgusting and had a dried blood stain on the bed as well as dead bugs under the desk and under and around the AC unit. The AC unit was broken so it made a terrible and loud noise all night which kept my partner up all night. We tried to drown it out by turning the TV on but it only made the room that much louder. This is one of the worst hotels I have ever stayed in, do not waste your money here!!

great place to stay for the whole family excellent customer service 24 hour security. restaurants across .the street .close to many shopping experiences minutes away from airport shuttle service available 24 7 too. its a great home atmosphere experiences .

The location is good. There is a Japanese supermarket on the opposite side and there is a big chain supermarket a little further away. About 15 minutes drive from the airport, there is an airport shuttle. The pick-up point for the shuttle bus from the airport to the hotel is a bit complicated. It’s a bit complicated to ask which terminal it is. I searched for a long time before I found the bus center close to Terminal 2 to board the bus (opposite the boarding location) Hilton Hotel). The breakfast is okay, this is a very good one based on the American breakfast. The equipment in the room is perfect. Although the hotel is old, it doesn't smell. The hotel staff are also very kind. This is a very satisfying stay.

We had two rooms and stayed two nights. Highlights: -Hotel is in a quiet and a calm location -Rooms were spacious and comfortable(all rooms are suites) -Plenty of free parking available -Small swimming pool but perfect for kids -Check-in process was smooth and the staff were very friendly/courteous -Did not get to try the club lounge as it was a weekend(breakfast vouchers were given that could be used at the restaurant for Bonvoy members) -Housekeeping on demand only(front desk made it clear at the time of check-in) -If you like running/walking outdoors, go to the Busse Forest trails nearby and enjoy the trail for several miles. There is also an Elk pasture and you can see the Elk’s up close. There are also stretches of sidewalks in the neighborhood, you can use. Enjoy your workout! A big shout out to Arsenia for checking us quickly and taking care of all our room requirements. She was very friendly, quick and assisted us with local information as well. Opportunities: One of the elevator was out of order and other one was very slow. Overall, great stay and we will return next time we are in the area.

Pleasant staff and nice lobby. Guest room closet doors and art above desk were filthy. Broken diffuser on AC unit. No lock on the in room safe, so it was not usable. No hair dryer. Breakfast… meh. Bed was comfortable, and the location is good, but the fact that the cleaners didn’t notice the clearly gross closet doors make me wonder what else they aren’t properly cleaning. Unless you’re desperate, I’d go elsewhere.

We had a great stay at this hotel. The hotel was a lot more affordable than surrounding hotels. Our room was spacious with 2 double beds and very clean. Bathroom was a bit smaller than other IHG resorts but it was clean and sufficient. Place was secure and front desk was always available. Staff was friendly and took care of our needs promptly. Surrounding area has tons of places to eat and shop. Walmart is a few blocks away and the Woodfield Mall is a 5 min drive. If you want to drive out to the city or other parts of Chicagoland the highway is easily accessible a few blocks away from the hotel. Definitely would stay again here in the future and recommend family and friends