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We really enjoyed our stay here. It’s a cozy , very clean hotel with a pool. They allow dogs which is a plus for us! Close to the Oakbrook mall where they have lots of shops and restaurants. The front desk staff are always friendly and helpful. We would definitely come back to stay again!

Get ready to take the stairs! Elevators don't work, and nobody at the hotel even cares. I showed up for my stay and upon check in, I attempted to take the elevator to the 6th floor. The elevator got stuck and the doors opened half way. It stayed that way for a few minutes, until it went back down the 1st floor thankfully. Upon finally getting down to ground level, I advised the front desk person of this, and also found the other elevator was out of service. They looked at me dumbfounded and didn't know what to say. They refused to provide any credit or compensation. I then had to take all my fully loaded luggage up 6 flights of stairs. The manager of the establishment will only respond if you submit a bad survey after your stay, and even then won't respond to you at all after you try and communicate about the issue / experience. Corporate won't do anything either, so it's a dead horse. Do yourself a favor, and stay elsewhere. They don't care about their customers obviously, or the property, as it's definitely in need of repairs. No customer service here at all! Bad business.

I traveled to Elmhurst on business and stayed in this hotel. It is an older hotel but cozy enough. The hotel was clean and the staff very professional and friendly. I really appreciate the attention to detail in my room. I actually met the housekeeper, Anthony. He was cleaning my room when I came back to the hotel to get some things I needed later in the afternoon. I really appreciate the attention to details in the cleanliness of my room he provided and was very friendly and professional. He had a vibrant and positive demeanor. I travel quite a bit on business and occasionally meet the housekeeping staff and it is rare to meet someone that takes pride in their work and can exhibit through their personality. He is an asset to your hotel. I would recommend staying at this hotel if you are visiting Elmhurst.

I was recently had a partial ceiling collapse in my Condo that forced me to find a place to stay for about two months. This property was an excellent accommodation for what I needed. My single room was more than adequate, with a Kitchen area that more than met my needs. The room was very clean. Bed was very comfortable, as was the reclining chair. The staff was excellent, especially Betty and Nelly at the Front Desk. Never had a problem getting fresh towels, garbage bags, or toiletries. Note that this is more of an Extended Stay (as the Name says), no frills hotel. There is no Pool, No Fitness Room, No Ice Machines (because they do have Ice Cube Trays in the Freezer in the Room). The only Breakfast offerings were Coffee/Tea/Hot Chocolate from 6am-9:30. Instant Oatmeal (Hot Water available), Granola Bars & Muffins were also available. I found this very adequate. There are a couple of vending machines, as well as Pay Washing Machines & Dryers available. Housekeeping is available only once every two weeks, thio The only problems I encountered were with other guests, which the staff did there best to handle. Cannabis was periodically being smoked in the stairwells. There was a Domestic Violence Dispute one night where the Police had to be called in. The Elmhurst Police do make regular rounds, which is reassuring. But the only surveillance cameras I saw were on the First Floor, near all the entrances. Someone emptied alot of garbage in the Parking Lot one night, but I will say that the Maintenance staff did a very good job of cleaning that up, and keeping the grounds looking pretty good overall during my stay. I would definitely stay here again if I needed temporary lodging for a few days or more.

The room was very new and clean. The only downside was that the parking location was not enough to go back to the hotel later and there would be no seats to stop. The counter staff had a middle-aged lady who was very, very kind and friendly and proactive to greet each guest and help solve the problem. If the price is not too expensive, this is a good choice.

The greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.

Nice and peaceful hotel great place to just get away

Chef Jeffrey Dobbs was outstanding and the bartender David made a very good Old Fashioned for me. Chef Jeffrey cooked up a salmon dinner perfectly. He also whipped up a delicious dessert of ice cream, chocolate brownie with fudge sauce. Chef came out to say hello and was quite personable. Five plus stars for Chef Jeffrey!!!! Your people at the front desk in the PM hours were not the sharpest and or attentive. Walked by the front desk many times since I stayed at this property five nights on two different business trips. The evening front desk group looked as if they did very little to nothing productive. Just standing at the front desk waiting for their shift to be over. Note: There were other more competent looking and productive people at the front desk that showed interest in what they were doing during the morning hours. I'll stay at this property again because Maria who is the breakfast hostess in the morning is very nice. Your breakfast selections and quality is excellent. Kudos to Chef Jeff again for the breakfast quality/taste and of course Maria who makes sure each guest is attended to and coffee if hot and ready. See you next time.

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!