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Clean and comfortable Hygiene: very good

This hotel is very nice, and the room was clean, big enough, and comfortable. However, the best of this hotel is its staff. I used a CPAP machine so I needed some distilled water to use it. I came very late in the night to check-in in at the hotel because of flight getting delayed. Charlotte and James (I hope I am saying his name correctly) were so friendly, and attentive, and did everything they could to get me the water I needed. James even went to the grocery store for me and got me the water that I needed. Going the extra way to help me out, was incredible for me! I will be recommending this hotel to all my friends and will definitely be staying from now on in this hotel when I come to visit East Peoria.

This was the first time I have stayed at a hotel since the start of the pandemic. Prior to the pandemic, I was a frequent traveler for work and leisure so I actually was looking forward to the hotel stay, The hotel is conveniently located near the downtown area, ******, and restaurants. It is right at the waterfront which could be really nice in the warm weather. I was greeted warmly by the hotel receptionist. She was very professional and informative. The lobby area and all public areas were extremely clean. Upon entering my room I was very impressed. Everything was sparkling clean and I did not any anxiety whatsoever about staying there. The housekeeper was in the hall when I arrived and also spoke. I left the room to retrieve more items from my vehicle. The housekeeper came to me asked me if the room met my specifications and if she could be of further service. Impressive indeed. I let her know everything was great and I appreciated her inquiring, Upon checkout, continental breakfast is available at the reception desk to go. There were selections of muffins, granola bars, fresh fruit, yogurt and coffee. You could have one or all. My only complaint has to do with some of the visitors. On two occasions, I saw people without masks, although it is clearly posted on the entrance door and the elevator area that masks are mandatory in the hotel, People were sitting in the lobby on one evening-none with masks-socializing. On the day of checkout, a guy was on the elevator without a mask and upon exiting the elevator promenaded around the lobby without a mask. I think this was very disrespectful of the other hotel guests who were abiding by the rules. I could only imagine that the young hotel staff would have a difficult time monitoring and enforcing the wearing of masks. As a practice, people who break rules are often defiant and the receptionist is not equipped to battle with that. How did I handle it, I made sure I had on my mask and provided protection for myself.

I’m basically writing this review to warn other’s about the experience our niece & nephew just had while there on Saturday Dec 4th. Sunday morning they realized they forgot their toothpaste so they called down to the receptionist to request housekeeping to bring them up some. They said they would send someone so In the mean time, they went down for the continental breakfast & my niece didn’t think anything about needing her purse so she left it in their room. Well, once they arrived back they see the toothpaste & my niece notices money missing from her purse! Over $400 gone! They contact the receptionist/manager & they question the person that entered their room & of course, denied it. My nephew did end up talking to the owner & he refuses to take any kind of action or do anything. Like I first said, this is a warning review.

We were very satisfied with the cleanliness of the hotel and the friendliness and helpfulness of the staff. They even found a room for us on the first floor by the door when we checked in with our dogs. Plus the hotel was very quiet after 10pm! We slept very well!

Great stay! It was really a nice hotel and the area is cozy. Ended up booking the same room for 5 more nights!