Ανακαλύψτε τη διαμονή σας σε Gilroy

At check in, we stood at the empty front desk for almost 10 minutes waiting for someone to arrive to check us in. Service was very friendly once they arrived. Lobby was really nice and updated but the extremely outdated rooms negated the luxury of the lobby. First room we checked into, the bathroom reeked of mold and mildew to the point where it took your breath away. We asked to move rooms, and the host brought us new keys and moved us next door to a new room. This room smelled of cigarettes and had a really small, old tv. The hallway outside of our room held a dirty used Q tip outside our room and housekeeping passed it multiple times. Additionally, this hotel advertises room service available, only to be told when I asked, that they no longer offer it. Overall, this felt like it might as well have been a La Quinta or Motel 6. The only reason this property got the rating it did, was because of the friendly desk staff. Had it not been for them, this would have been a 1 or 0. Pretty bummed I used my hard earned points at this property.

Awful experience. It was the last hotel available during the weekend of an event nearby. I ended up paying $170, and they were “unable to refund any portion of my because I booked through a third party” The place was dirty, and unfinished and actively under construction. The floors were dusty and the walls were patched and unpainted. There was someone else’s hair stuck to the wall of the bathroom. There was tape on the walls, like a project had been started and stopped in a hurry to get us in. The fridge was unplugged when we arrived and almost fell out of its cabinet when I tried to open the fridge door. I had to move the whole cabinet to get the fridge plugged in, and when I did, it wouldn’t turn on. I tried to call the front desk, but the phone was broken. I walked to the front and the host said that there was no one available to resolve my issues, and that someone would come and check it out in awhile. If my appliances were broken, she could transfer me to another room. I told her that I had to go to the event and she said that she would send the manager to handle it while I was away. I told her that I had food in the fridge that needed to stay cold, and she said that wouldn’t be a problem. I came back from the event and nothing had changed, and my food was now spoiled. I went back to the office, and talked to the new staff that was on shift. The prior employee had not passed on my needs and the front desk person called the manager who brought me a new fridge(too late to save my food) but couldn’t repair the phone. The night staff were great, and did their beat with what they had. +1 star. When I tried to watch TV it was unplugged from the wall and from the cable box. Had to assemble the system myself. Hot tub was out of order, and the pool was much smaller than the pictures lead me to believe. In the morning I asked if that could do anything to compensate me and that said they could not at the moment because I had paid through a third party website. They said that the general manager would call to see what they could do. It’s five days later and I’m still waiting. If I had paid $60 for the room, I would shake it off as the cost of saving a buck. But I paid $170 for a room that was under construction and am pretty bummed about it. Save yourself the trouble and stay somewhere else.

I've stayed here several times a summer over the past 4-5 years for work. Absolutely no negatives at all. Reception is friendly and professional. Rooms are quiet and spacious. Love the balcony for fresh air. Rooms have always been ready when I check in, clean and comfortable. Key always works. Refrigerator and microwave always work. Shower is pathetic, but that's California requirements I'm sure. WiFi is great. I'm always out too early for the breakfast. Ice machine reliable. Convenient parking. Very easy access from Hwy 101. Nice to just walk over to Black Bear for supper. This BW hotel could give lessons to a lot of others!

The biggest advantage is very close to Outlets. Breakfast tastes good but can be full. Both the SPA and the Pool are open-air, with some leaves in the water. Without a gym, the overall feeling is okay. This area feels more people in India and Pakistan.

Staying here is mainly close to Outlets, not far from San Francisco or San Jose, the price is not expensive, motel, no hot water is a little inconvenient, next time you go to the United States to buy a hot water on the first day is right

The outside of the hotel made my son feel a bit unsafe for some reason, but once we got inside of our room, we were pleasantly surprised at how clean and comfortable it really was. We have stayed at other hotels in this price point when we've traveled down south and this hotel actually ranks higher than those other hotels. The water pressure in the shower could've been better, but overall, we really liked staying here. It was within walking distance of the Gilroy Outlets and the Denny's across the street.

Daniel at checkin is simply the best hotel staff we met in our entire trip. Extremely customer oriented and very cheerful. Told us all we need to know and more. Room is very very clean and beds so comfortable. Will only stay with Hamptons the next time I visit USA.