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Good Deals good customer service

Was able to get clean room at last minute

Travel lodge Chicago This HAS to be the worst hotel/motel I’ve ever stayed in up to this point… As I pulled in I became worried about the quality of the hotel just by look at the outside of the building, but as seen from other places I’ve stayed, I shouldn’t judge a hotel just by the outside appearance… But in this case it proved to be correct. As I entered the hotel lobby inside there was a plexi glass screen covering the front desk, this glass looks to have been built into the foundation, meaning it was there pre-Covid. I asked the person at the front desk and it turns out it’s bulletproof glass which made me very nervous, so right off the start I didn’t feel all that safe. I was given a room key to one of the base level rooms, this made me slightly at ease as I could park directly outside my room so that way if someone tried to break in to the car I was driving I could hear the alarm go off. It only got worse as I entered my room. Floorboards have been lifted off the ground and I could see through to the foam padding beneath the floor boards, there was a fist sized hole in the wall and the immediate smell of smoke and body odor filled the room. I kept all of my belongings on a table or the sink top as I felt it was too dirty to leave them on the ground. Due to people smoking just outside my room, the air coming in from A/C unit only was part cold part smoky The entire state of the room just gave me a feeling of grossness and disgust. And it just became worse with the bathroom, it also smelled like body odor, and there wasn’t even so much a plastic dowel for the toilet paper to sit on, Just a 3/4 used roll of toilet paper sitting on the top of the toilet tank. in addition to that somebody left a little surprise for me in the toilet (there was pee left in the toilet). At the front desk I inquired where if I could drink the tapwater, usually I will get an “ I believe so“ or “There are water bottles in the room” but not here... what I got was “ I have no idea but probably not, you can buy water if you want to have a drink”. I found it weird that they “believe” that was sink water is not safe to drink, yet they had cups next to the sink? They did suggest getting ice from the machine and letting it melt if I didn’t feel like paying for water, but that would’ve been very time consuming. I feel like hotels/motels should be able to provide some free of charge water, if not from the tap then somewhere else on the property. The room description when I booked it said “mini-fridge” and “microwave” were available Which turned out to be completely false. There is a common use microwave next to the check in desk that people can use but especially now during Covid I felt it wasn’t the best idea to be using a microwave everybody has used. She informed me that the queen bed rooms don’t have microwaves and mini fridges and they don’t know how to change the description online, but the rooms with king beds did have them, so I did inqu

I had a great visit I was taking care of by the front desk and The room was clean and up to date and it had a big screen tv which was great while I was in room relaxing place was quiet and peaceful I would recommend this location to others.

It was clean. That's the main thing. The toilet was one of those really short ones and the bathroom door hit the toilet and wouldn't open all the way. The double beds were not queens. They weren't even full. Barely wider than a twin, it was rough sleeping with kids. One of the beds was broke and leaned a little. We dropped an ink pen and looked under the bed for it. Wasn't clean under there. Skittles and paper and who knows. We didn't explore. Got our pen and left it alone. No breakfast or pool. City still concerned about Covid. Can't blame the hotel.