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I was very much looking forward to some indulgent R&R at the Topnotch Spa, and while both services I received were excellent, I was disappointed by the customer service experience which was lacking in the management and reception departments. My therapist was 10 minutes late for an 80 minute massage (I had arrived 30 minutes ahead of my appointment) and by the time the massage started, it was 15 minutes behind schedule. I ended up paying for an 80 minute massage and only received 65 minutes of service. When I informed reception that the massage therapist was late, they went to get the therapist but did nothing to address the lost time. No apology, acknowledgement or follow up. Working in administration and management myself, I was disappointed that the management team didn’t take ownership or steps to compensate or discount the experience. Given the very expensive prices of these services, I would expect nothing less than an excellent customer service team who account for great and poor experiences all while keeping the client at the forefront. Sadly, as a result of this experience, I would recommend exploring other spa options in the Stowe area before booking here.