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Excellent location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. Everyone was incredibly helpful and generous with their time. When we travel inter island, we always stay with Family. The aloha and hospitality here made us right at home, adding to a memorable experience for our Ohana vacation.

A very Needed Ladies Time Together- Short time but Worth Every Minute, Sisterhood 35+ years in the making. Love my Sisters Wai’oli Lounge, Hilo, Hawaii. Friends are Sisters til the End. Stayed an overnight at Reeds Bay Resort, comfortable, clean, price was Right• Friendly helpful staff, just Like FAMILY. No AC but a cool room•views was awesome! Just what you always need for a Sleep•Shower • Sistertime!!! Clean common area! Parking Free, go early. Stairs ONLY( I like it) Carry small bags! On-site Security at Night! Great touch! Comfortable beds, clean linens ñ fresh towels! Bring food, small refrigerator • microwave ñ dishes cups too! Small home type feel place ! A cool relaxing beach jus steps away. The views r awesome! Very nice place to stay! Staying with them every visit to Hilo, stay local• buy local. Support the locals who work and live Hawaii! Keep Hilo Hawaii a family place and HRBR is the place to be, if you want posh ñ snobby people• go somewhere else, this is a small walking talking friendly place to stay while In Hilo! LOVE IT!!

Hilo doesn't have many resorts like Kona, the hotels here are very average. This hotel is OK, the environment is good, the key is free parking, and it's not far from the volcano

Hilton brand used to be my hotel of choice. After some very disappointing stays toward the end of Covid I decided I was switching to anything but Hilton. I should have stuck with my commitment. As the previous poster said our room ($350) was very small. The corridors were old and dingy. When I walked into the room I went to look out the window and there was a view of a rooftop, a large dumpster of trash and a delapidated building with graffiti. In fact there are several abandoned buildings surrounding the property so the area isn’t great. They still don’t have daily housekeeping. I have been in Hawaii for 10-days now and my other hotels all had daily cleaning and it was excellent. There is no excuse for Hilton to not being this service back. That is a key reason people like to stay at hotels vs VRBOs. Hilton is putting the savings in their own pocket as their rates haven’t been adjust to reflect the significant reduction in service. Luckily we are only staying one night. The checkin was nice and the agent was friendly. The grounds (toward the water) were nice. I also agree with the other poster as I question why a resort fee at this property. If you get an ocean view room and don’t mind the lack of maid service then you should be ok. Definitely don’t stay in the odd numbered rooms in the ancillary building or you will view the ghetto.

This place is a gem in Hilo! Went here after a full day of hiking and so glad I did. I was traveling solo and felt very safe here - Bob was very welcoming and this place had everything I needed and more. Showers, washer and dryer, kitchen, chill room and coffee :) Totally worth it. There’s also a beach 5-min away (walking distance) where you can watch the sunset. Totally recommend. Bob - Thank you for the hospitality.

we got in and everything was wonderful. we needed and extra towel and we had it within minutes. we enjoyed our stay . slept really well in the comfortable beds. we had plenty of room for the 3 if us. we would stay there next time as well. we took a walk to the cute beach. thank you for a quick stay.