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I stayed at this Courtyard for 5 nights through January 23, 2020. The first wonderful person I met was while I was checking in. Devin is a professional, courteous and extremely helpful yong man that assisted me with everything I needed (where to eat, visit and shop). He is very patient and I appreciated his advise and kindness. I also met Jason, a great gentleman who took the time to show me my room to assure it would meet my needs! He is a really considerate and plesant! The same is true of Delania (I sure hope I spelled this correctly). Her personality and welcoming attitude is wonderful. She would ask how my meal was, what I did and was sincere in her querries. She is wonderful! I met Teresea the one night she was scheduled to work while I was there. What a special, vivacious, outgoing and exuberant nice lady! She had a cold and I was going to Walmart, so I got her some cough drops-you would think I gave her $1M! She was so appreciative and thanked me several times. I wish I could have spent more time with her-she makes you feel great! The housekeepers I met were so friendly and kind! Jeanie and Rea are awesome. Rea did an extra quick cleanup of my room one evening and refused a gratituity for her efforts. How special she is! Lyle (Maintenance) had to come to my aid on several occassions due to a persnickity light/outlet and was outgoing, very helpful and very competent. The bottom line is there are so many special people I almost fogot to mention what a nice property it is! The exterior is inviting and kept up nicely, the Lobbt is spacious and hospitable. The rooms are spacious, laid out well and extremely comfortable, clean and quiet. I especially enjoyed the pool and hot tub! Very relaxing and clean. I had one small issue with the water temperature in my shower and I was thrilled to see that Management immediately got involved. Sam, the Assistant Manager, is an awesome man with a great demeanor and ibviously respected by the Staff (they told me he knows how to get things done)! Sam introduced me to Brian, the Manager who has recently come to this property. All I can say (and see) is that Brian and Don are incredible Leaders that have an awesome group of people that like their jobs. The winners? Us, their appreciative guests! Thank you from Room 231 and every other room in your great hotel! Please forgive me if I omitted any of the other great people I met. I sure hope Marriott knows what great folks they have at this property!

This is by far the WORST hotel I have ever stayed in. To start, when I entered the hotel, the agent at the desk didn't even greet me. She stared at me as if I was supposed to speak to her first. She was more worried with the FaceTime call she was on than to take care of a guest. So I then get to my room to be horrified. I first booked a queen studio and received a 2 double bed. No biggie, but I would have liked to have been informed at check in that my room type was no longer available. I get to the room and thats where it got the worst. The room was disgusting. There were stains on the bed, old cigarets in the window seal (had to have been there for a while or they wouldn't be almost black), dirty grimy counter tops, dirty microwave, and much more. At this point I just wanted a new and hopefully CLEAN room. I called down to the desk to ask for a room move and in mid explanation I was hung up on. I then walked down to the desk and told her to just cancel my room. At this point I just wanted out! She then tells me she has to charge me and check me out (keep in mind I was in there for 5-10 mins tops). She then informs me that only the General Manager can apply the refund and to call at 11pm to speak with him. I called back as instructed and voiced my concerns and disgust with the General Manager Brandon, to only be dismissed. He is the most unprofessional manager I have ever encountered. I barley got an apology and the one I did get was short and dismissive. I now understand why the staff is the way they are because they are being lead by someone who is far from caring and professional. I will never stay at this property again and I would suggest the same for you. At least allow me to save you the headache. I hope these comments are used for training and accountability. This property is doing very poorly at upholding IHG standards and should be further investigated.