Ανακαλύψτε τη διαμονή σας σε Las Cruces

We had another family reunion at Hotel Encanto last week. The rooms were clean and updated, the pool & hot tub were clean and in good working order, the beds were heavenly comfortable, and my dog was accepted and supported in her stay. However, Davion was the one front desk person who was able to clean up the many room billing tangle that we created, and he did so with grace and respect. My mother had double booked and changed around the rooms last minute according to her idea of location and preferences, and the room had been pre-approved at special rates, so the other front desk personnel had them completely mixed up and over charged. We are super grateful to Davion for his superb customer service!

My wife and I originally reserved a room at the LaQuinta near Old Mesilla; however, my brother lives in Las Cruces, and he suggested that we move to the Ramada. It is located in a ”better” part of town and tends to have a different audience as compared to the Mesilla area. We took his advice, and we were not disappointed. The room was very nice, old-school amenities, but still in working condition. We really liked the courtyard area and little shops near the front desk. The restaurant offered a great selection of breakfast options for only about $6 ... and the pool was nearby and available until 8 p.m. each night. We were surprised at how quiet the room was ... considering that the rooms around us had families with young kids. Although the air conditioning was a little tricky, it worked fine ... providing a comfortable environment. Constructively, the younger desk staff could use some customer service training. Yes ... they were professional and polite. But it was very obvious that they really did not want to visit, share options for meals, etc. An older desk staff member was cleaning the coffee area one night ... very gracious with her time, laughing with guests, and openly visiting with people to make their stay even better. With respect to some reviews that shared issues with homeless individuals inside the hotel, we stayed four nights ... including a weekend ... and we did not witness anything unusual. Yes, there were some individuals walking through the parking lot, but we certainly did not feel threatened or concerned for our vehicle. My wife and I liked this site so much that we are planning a return trip in December.

We have stayed here a number of times and the hotel is always clean well maintained and staff are courteous and friendly. This was no exception; we were delighted with the stay. However, there have always been two shortcomings in our experience. The TV reception has always been poor and the internet flaky. This time the TV was excellent, but the internet not so good. WiFi did work, but I think it was not compatible with my laptop for some reason, so I thought I would use the Ethernet cable. It was dead. So, I thought I would go to the Business Center; the machines there were dead. I talked to the desk clerk and was told that this was no surprise and calls by hotel personnel to remedy this were usually ineffective. The Ethernet connection and the Business Center were both down for our entire three day stay. Ironically, as we were wheeling our luggage out on check-out day, I noticed that one of the computers in the Business Center was up. I was not a happy camper.

I really like the location, it's close to everything! Good restaurants and historic Melissa, which is nice to visit. The GM Jessica was such a a great help and provided us with fast and friendly service. We had several questions that she was able to answer and was very hospitable. I will definitely be returning in the future. NM is is so beautiful!

Pretty pricey place. Stayed here because I had a blow out on the freeway, it was Sunday and I had to wait until Monday for the tire replacement. Their reservation system said I had a pet. My confirmation indicated no such choice. Anyway, they wound up giving me a handicap room which I didn't need. Came with two beds a sitting area and TV. The window view was terrible even though Las Cruces has some pretty mountains just east. The bath had a seat because it was a handicap room. Bed was comfortable and the buffet breakfast was plentiful, especially when so many motels have cut back. Lots of parking, even for trailers. the property sits at the top of a huge shopping area and there are many restaurants around. Probably best for larger families and those needing two beds. If it wasn't for the proximity to the tire repair shop, I would have stayed elsewhere.