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Generally speaking, I will choose comfort when I travel by car for one night. It feels cleaner and the breakfast is simpler.

When arriving the room I had was supposed to have a sofa bed and it did not. I then had to go down to the front desk and let them know. She was confused as the room is supposed to have one. I asked about roll away beds and she said that they have them but she has to figure out where they are stored. I felt bad and ended up walking with her to check for them. After checking the second floor we finally found them on the 4th. I then took the beds to my room on my own and while she went to try and find bedding. After bringing the beds to my room I met her at the front desk to get the bedding and brought it back to my room and finally was able to get my children's beds made. We then got ready and headed to the pool/hot tub area to finally get to relax and the hot tub and sauna were both out of order. No one had mentioned this at check in and the hot tub was the MAIN reason I had booked this hotel as we had been driving for 7+ hours. Besides those being out of order, the pool area and pool were freezing cold! All that aside we went to back to the room unsatisfied but had another long day of driving ahead of us so we stayed. I was woken up before 9 AM to my daughter saying someone was knocking on the door. Someone was lightly tapping on the door so I jumped up to go see what was going on and before I could make it to the door IT OPENED!! Had I not had the extra lock on they could have walked straight into our room! My daughter is a light sleeper and that's the only reason she even woke up to the tapping it was so quiet. I planned on using Hilton Honors program for the rest of our vacation but after this I will definitely be rethinking what hotels we stay in for the remaining 3+ nights..