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Stayed 6/29-6/30. The hotel looks like an 80s building. The staff at the front desk on check in were nice enough, athough it appeared I interrupted one of their naps. No upgrades for elites at this property, despite a very very low occupancy - at least not for this ”titanium for life” member - perhaps you will do better. I was provided with a coupon for ”breakfast” and a $10 food and beverage credit. My room was adequate. Toilet barely flushed; standing water in tub. tiles falling off the wall. The bar of soap looked like the little sliver you have at the very end of a bar of soap, usually about 3 days after you should have replaced it. This property was so stingy with the soap that you only get one of those little slivers to share between the sink and the shower. Room needed a good dehumidifier as the A/C just didn't do it. So, after a long day driving from Houston to Mobile, went to bed early. Got up looking forward to breakfast. This hotel still has the lounge closed, but they have a nice area set aside in the restaurant. The ”free breakfast” consists of previously-frozen pastries, some fruit, and free coffee. That's it. So, glad I saved my $10 coupon. I tried explaining that I wanted to order off the menu. The waitstaff provided a menu. The breakfast menu us incredibly limited, especially for a ”full-service” Marriott. They had one interesting thing on there: an omelette with shrimp and crawfish. Great! I ordered that and a side of bacon. Tried to use my $10 food and beverage coupon, and was told, I can't, It is only for use in the restaurant. Apparently elite members sitting here are not considered part of the restaurant can do not expect to use your $10 F&B credit for breakfast. You simply can't. Not sure why, but had to pay full price. Will dispute on credit card. So, was going to stay another night, but checked out and went to another hotel. This one is very bad, no idea how they have 4 stars. Very very disappointing management, disappointing stay in general, and disappointing room. Keep looking for other properties - this is not a nice one at all.

Upon arrival, the lobby with the fireplace makes a very warm and pleasant impression. The hotel room is very neat and very clean. Room is in pleasant, bright colors. Pictures complete the good first impression. Some things make a very high-quality impression, for example the faucet in the bathroom. I missed a USB plug, which is more and more often placed in lamps or next to the bed to charge the cell phone. The only, but big point of criticism was the breakfast. I looked for coffee cups in vain. I had to ask the staff twice until it was noticed that the disposable cups were used up. Coffee very good. The selection is not very large, comparably much less than in comparable hotels. The orange juice was very negative, probably a cheap product, also with an aftertaste. After it is now common, there are no hot, instead only ”warm” scrambled eggs. Only these were not even warm, in the spectrum between warm and cold rather cold to be counted and therefore hardly to be enjoyed. Since the breakfast can not be rated separately, I have to think about what my rating should be. Because certainly hotel guests without breakfast are well accommodated here.

Great facilities and nice atmosphere!!!

I typically don't leave bad reviews of hotels, but I was very disappointed by my stay at this Holiday Inn. The lobby and restaurant area were nice. However, the elevator and the hallways had a musty odor and were stuffy. Either they don't have air in the hallways or just don't turn it on. The carpet on all floors are stained and need to be cleaned. Both headboards in the room were discolored, appears to be bleach. Upon inspecting the sheets on one of the beds, the sheets were stained and one of the pillow cases. I had to request new sheets. The bathroom had ants and the vent was very dusty. I would have went to another hotel, but all hotels in the area were booked as I was there for a basketball tournament.

Really like the room and service

We needed a place to stay as we traveled from the East coast to San Antonio, Texas. The hotel is right off of the highway and has a gas station nearby. Friendly staff helped us book the room over the phone as we drove, and they were very pleasant for check in. The double Queen room was spacious enough for our family of four, and we had plenty of room to set up our pack n play for the baby. Fridge kept our food and drinks cool. The hotel issues Dove products for shampoo, conditioner, etc. Good pressure in the shower. I melted into the bed….so comfy! We heard a train right before we went to bed, but we only heard it once. Would recommend.