Ανακαλύψτε τη διαμονή σας σε Napa

This time I used Ctrip to book hotels during my trip in the United States. Compared with priceline, booking, and tripadviser, I found that Ctrip's offer is still quite competitive, and the information is basically accurate, including parking fees and whether you have to wait for food. I used to come back to review less frequently. I will refer to the user reviews here before booking this time. I feel that it is generally fair, so I also plan to take a moment to leave my personal feeling. Although subjective, I hope to have some reference. The experience of staying at Napa Winery Inn was very good. The service and meals were in line with expectations. There was a fire pit at the door and wine tasting every day. The hotel changed the wine marketer every 2 months.

This hotel has seen better days. I have not stayed there in quite a few years and wont be back. The platinum amex concierge made the resi for us and apparently booked a basic king. No problem it was a quick stay. We were only asked upon check in if we wanted a bigger room. Didn’t realize smaller room meant trashed room looking over the back alley. I could understand if the hotel was booked since we booked last minute but no, it was a Sunday night and dead. Why they would put any guests in that room unless at 100% capacity is beyond me. All i can think is for some reason the front desk agent didn’t like us. The room not only looked over the back alley but had major water damage. The wood floors are completely destroyed. Everything was worn out and best up. The chrome was chipping off the bathroom fixtures, gross grout in the shower. The walls in the hallways were all beat up too. I could go on. Bottom line, don’t stay here until they invest some money and make sure they dont stick you in a room overlooking the back alley.

All the pictures showed a fireplace in the room, our didn’t have that, also didn’t care for the never cleaning room, understand with Covid, but we’re there 5 days and never got room cleaned. Had to ask for towels twice and go get them from front desk. There was no pool nor hot tub but claim hot is in room, very hard to fit two people in there.

The room is small and crowded, barely enough for just living. The bedding and bathroom in the room are quite high-end. However, the service at the front desk was poor and not very friendly to Chinese people. When I checked in during a holiday in the United States, the waiter gave me a super bad room. The windows were full of equipment on the opposite floor, and it was impossible to open the curtains. When I asked to change rooms, the waiter's attitude was very bad.

We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone # and all our information. I also verified that the room extras we paid $$$$ for would be set up and in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it. He just said again, we dont set stuff up in dirty rooms. Which makes no sense. I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude. The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again. The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late. Why did they have that sign up outside advertising everything they were out of!!!??? We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

Very nice country hotel to enjoy the tranquil comfort of Napa