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Great room the staff is excellent I was extremely pleased with my stay

We checked out after one night and cancelled our other reservation with you. We came to town for a wedding and my friends who were getting married clearly didn’t visit your “hotel” before booking a room block with you. Booking the reservation was problematic. You didn’t offer them any sort of discount as an incentive when they booked the room block, which my wife and I found to be discourteous. We didn’t book online since there was no way to activate the room block discount (which as mentioned above, didn’t exist). They gave us two separate reservations, so this prolonged process of confirming two reservations took about 30 minutes, and I already regretted it. Your motel is located next to a TGIFriday’s which was a blessing since we were starving when we got there, but it was really closer to Baldwin rather than RVC and should have been advertised as such. There is no privacy or any sense of security. When we got to the parking lot, we were greeted by many people milling about and talking in the parking lot. Throughout our stay, they were there, and it made us very uncomfortable, sometimes as many as 20 people in a party just hanging out in the lot. Why would you let them do this? Our friend who was also staying with you told us that someone tried to come into her room unannounced, so after that, we decided we couldn’t trust the staff and didn’t want turn down service. The room was okay, not great. The bed mattress felt sunken in and old. The bathroom was disproportionate and missing at least a towel rack. There was a screw in the wall that used to hang something where the mirror now sat. The room was dark and dreary. The clicker was missing a battery cover and didn’t work, so no TV. The WiFi was inconsistent. When my wife said we were leaving and wouldn’t need the second reservation for the two additional nights, the guy at the front desk barely batted an eyelash. He called me two hours later to confirm that I had left. I wouldn’t come back to this motel even if it was free.

First off- this is the BEST Best western that I have ever stayed at ( and I have stayed at about 25 of them across the country!). Clean, friendly, accommodating are just some words that describe the rooms, the staff and the people at the mill River manor. *** Second, LINDA, (the manager I believe) is AMAZING and she has the most accommodating and pleasant personality. …. My child and I were having a hectic day when we were checking out and I had the ability to take an extra 30 min to check out without interruption and then Linda knew we had a flight at 4:30 pm and check out is at 11 am so she offered to let us stay by the pool for the day until we had to head to the airport! LINDA made life a little easier for me, and it’s rare that I get to say that!! Thank you Linda!

I booked the Hampton Inn based on reviews and proximity to UBS Arena. I do not have any negatives regarding this property. The check in was quick. They had freshly baked cookies at the desk, which were fabulous. The room and bathroom were clean and had adequate space. It also had a small refrigerator. The room was on the first floor, but was surprisingly quiet. We did not try the breakfast, but my husband did try the coffee. They also have a variety of drinks and snacks for purchase. The hotel is within walking distance to downtown, which has numerous restaurants, and also a grocery store and pharmacy. We did not feel unsafe during this walk, which was an approximate 5 minute walk. Everyone in the hotel was extremely friendly from the front desk to the maid service. We will frequent this hotel again, if returning to Rockville Centre.

The environment is good, there are wine bottle caps on the floor of the room

As those of us who travel on Long Island know, there aren't a lot of choices for hotels. The Rockville Center Hotel is a gem and a great value. The room rates are significantly less than the other two quality hotels in Rockville Center. The staff is friendly and helpful, especially Alex, one of the front desk clerks...for instance, I accidentally left my car keys near the front desk, and he figured out whose they were and called my room. And he has great recommendations for restaurants. The rooms are spacious and well maintained. (I have stayed at the hotel 3x.) The lobby and dining area are spacious. The dining area is for breakfast, which comes with your daily rate, They have an excellent continental breakfast, and each guest can get scrambled eggs (not runny!) and bacon too. They do not have a gym or pool, but they do have an arrangement with a nearby gym. The hotel is in a great location: it's on the border of Lynbrook and Rockville Center. Even though it's on Sunrise highway, it's very quiet in the hotel..very thick walls. I will be going back there in a few days. :)

Arrived late night due to flight delay. Didn't had breakfast as I left early. Deposit was taken but still didn't get any info when it will be reversed. Just was told the room need to be checked first. However I just slept there for 4 hours