Ανακαλύψτε τη διαμονή σας σε Oakbrook Terrace

I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!

Cool hotel. Huge, clean room for only $100. The room smells good, white linen, bathrobe and towels.

Good clean quiet stay

Compared with other hotels, the price of the room is very new and new, the parking lot is big enough, mainly because it is more comfortable to live in.

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

Love the decor of the hotel, very modern. It's like a warm home. There are many restaurants and shopping malls nearby, so it's very convenient to travel

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!

This hotel was not up to typical Doubletree standards. My room door was propped open when I checked in. What???? Not safe! The elevators were excruciatingly slow and the walls were paper thin. I heard the couple in the next room arguing loudly followed by “making up” even more loudly. There are better choices nearby. I don’t plan to stay here again.