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What a great experience! We had a fantastic, one night stay, at El Prado. Sara, told us, that she was putting us, in a beautiful, spacious, room. She was not kidding. We stayed in room 404, very quiet, super comfortable bed, and very spacious. Her coworker, at the front desk, told us our dinner reservation, at nearby, St. Michael, was a great choice, a wonderful restaurant. He was right. The El Prado, is a beautiful, quiet, centrally located hotel, with great staff, at the front desk! Thank you Sara, for the beautiful room!

excellent service good location nice view My top one choice to stay in Palo Alto

The hotel is located in the central city, the facilities in the room are clean and tidy, the toilet and furniture materials are exquisite and in line with the price, but the face tissues are really bad! Mineral water is not provided either. It is said that it is environmentally friendly to provide you with two sports kettles for free. Do you go to the second floor to fetch water yourself? 🤐 The breakfast place is very small, the elevator 🛗 is only one, there are no public places and facilities, and there is no place to sit with a friend. There is a Japanese restaurant on the first floor downstairs, the dishes are good! But you need to pay a deposit in advance. The price is average.

I am currently at the Palo Alto Inn and really happy with the overall experience. The manager could accommodate some additional requests I had, the room is very big and receives almost no noise from the traffic. Cleanliness is great. The rooms are well equipped - fridge, microwave, tea+coffee machine, TV, safe, plenty of USB charger ports. There were some complimentary drinks and sweets as a nice bonus. The location is OK, you have to walk 15-20 minutes along the El Camino in either way to hit places with some choice of place to eat or do groceries from, but that's not terrible. If you are driving anyway, it does not matter. You can also take a bus. --- Martin

The hotel is close to Stanford university, the price is small, the parking lot is free, no breakfast, the service is very good, the surrounding is convenient, there is a big Sichuan dish at 300 meters, next to the gas station

Upon my arrival at the property, I was greeted by the valet team, and instantly, the meticulous attention to detail throughout the property caught my eye. As I stepped through the doors, I was enveloped by the sophisticated and luxurious NEWSTALGIA fragrance that filled every corner of this stunning establishment. The lobby is a perfect blend of romance and charm, creating an inviting and immaculate atmosphere with every detail curated. The furniture is not only solid and comfortable but also exudes chic elegance, significantly enhancing the overall aesthetic. The front desk staff are truly the cornerstone of this hotel's extraordinary service. Diana transformed a challenging day at Stanford into a positive experience with her attitude, extreme politeness, professionalism, and empathetic demeanor. She went above and beyond to assist me with parking, wrote a handwritten note to cheer me up, had a big smile and super positive vibes. Diana provided excellent suggestions to restaurants and places around the hotel making her an outstanding employee! Aylin was equally impressive, consistently displaying a positive attitude, efficiency, and attentiveness. She handled all my requests promptly and with a genuine smile. Darnell also stood out with his exceptional politeness and attentiveness, exemplifying the hotel's commitment to service even at 1 AM when I required items to be delivered to my room. Diana, Aylin, and Darnell epitomize outstanding customer service, and their efforts are deeply appreciated. Thank you all! At President’s Terrace, the ambiance is electric, cozy, warm, and incredibly chic, with breathtaking views of Palo Alto that enhance the experience. Erica's exceptional service and insightful recommendations elevated my evening to an unforgettable level. Her enthusiasm, attentive listening, and delicious suggestions showcase excellence in the food and beverage industry. Erica, thank you for the delightful food, drinks, and vibrant atmosphere you provided, which added immensely to my experience. The room exceeded my highest expectations. From the moment I entered, I was greeted by the signature scent, and the room was immaculate, showcasing an extraordinary level of cleanliness. The decor is thoughtfully designed, with high-end furniture and well-planned spaces where everything has its place. The careful selection of every element, from the wallpaper to the bathroom sconces, underscores the commitment to quality. The sheets, pillows, fabrics, and toiletries (Malin & Goetz) are of exceptional quality, contributing to a sense of luxury and comfort. The fresh, clean scent of the towels, reminiscent of a light Tom Ford Neroli Portofino fragrance, adds a final touch of elegance. The room is a true masterpiece, combining art, scent, high-quality furnishings, and unparalleled comfort. Breakfast and coffee at Lou & Herbert’s were exceptional experiences. The service was fast, the breakfast delicious, and the coffee among the best I hav

I found this hotel because the free parking is free. The space is quite large and the price/performance ratio is relatively high. It is an hour's drive from the city center. It is the smell of the room as soon as it enters, and the smell needs to be scattered.

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

Really nice clean hotel. Location is great - close to Stanford, shopping, restaurants etc. We had a room with a King bed. The room was insanely large and spotlessly clean. One of the best hotel ”free” breakfasts I have seen. The menu rotates daily and has good variety. They even served fried eggs one morning (not just those weird omelet things that most hotels serve). There was fresh berries and melon, whipped cream for the waffles, definitely an upgrade from most hotel breakfasts. There is a small room on the first floor with a pool table and tv where you can chill. We didn't notice until our last night there, but wouldn't have had time to use it anyways. Lots of parking. If you come back late at night the small outdoor lot is usually full, but they have a garage underneath with plenty of stalls. Garage feels pretty safe - requires key card access and is gated.

Hotel is located near very convenient Stanford, discounted car and shopping are very convenient, the hotel is very clean and the service is very home.