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We spent one night at this hotel on a trip. The reception staff was very welcoming and answered our questions easily and pleasantly. We were in room 214 which is on the back of the hotel. We did not hear any noise from busy Route 17. There are two restaurant choices within safe walking distance and access to and from Route 287 was easy. The entire hotel was clean. It is either a new hotel or newly renovated as everything was up to date and aesthetically pleasing.The breakfast includes hot options. I cannot think of ANYTHING to say that is negative about this hotel!

everyone is very helpful, kind, Mata vanities especially with covid-19 out breakfast they have a lot of supplies to cook for ourselves.

Think twice before staying here! I just experienced the worst, most heartless costumer service at a hotel. We decided to rent a one night stay at the Residence Inn in Saddle River because our kids had a soccer tournament in town and we thought it would be such a nice treat to be able to jump in the pool ​after such a hard and well earned season. I called a couple hotels in the immediate area and decided to go with this one. Although it was one of the more expensive ones, when I called ahead I was told they had a pool and breakfast- just what we were looking for. Unfortunately the rain put a damper on our beautiful afternoon right before check-in. After check-in we were given wrist bands for the pool, but then got a call immediately afterwards saying they were closing the pool due to the weather. I understood, but asked if I could please be offered a courtesy of a pool pass for tomorrow afternoon since that was the sole reason for wanting to stay at this hotel, and my children were in tears. The front desk said there was nothing they could do. I asked to speak to the manager to see if they can make an exception. The manager Carrie Carpenter called me and was heartless and rude! She said there are rules and we can use the pool between 8-10am ( completely disregarding that I mentioned my kids have a tournament with games between 7 and 11am in the morning). She completely neglected my concerns and after basically begging her to accommodate me her response was, ” Anything else I can help you with?” No Carrie, actually you haven't helped one bit, not at all... ***Update *** I hate to inform that the rooms don't come with sheets and a blanket for your pull out bed, and don't bother asking the front desk because the answer you'll receive will be, ”you can come get them at the front desk”. I guess we will be sleeping without blankets tonight since my children are already fast asleep..... Oh and what a surprise, there is a sign on the fridge that says they arent offering breakfast, (Let me remind you they did say they offered breakfast when I called to reserve) .....so terrible Save yourself the money and stay at the Holiday Inn instead.

A great place to stay. Excellent location with easy access to major roads and interstate highways . There is also a park and ride located just 10 minutes down rt 17 south. Very pleasant, efficient staff. Spacious rooms, comprising of separate bedroom, living room and kitchen facilities, and the bathroom has great amenities. Coin operated laundry facilities and there is also a shop on site where they sell a variety of items including detergent and fabric softener. Excellent free WiFi as well as a computer service with printer available. There is also an Enterprise car rental within 5 minutes that will collect you and drop you back to the hotel when you are picking up or dropping off one of their vehicles. Handy restaurants in the area. I'd highly recommend the property . For a reasonable fee you can also have your dog stay with. Forgot to mention that there is also a nice outdoor pool with pool side lounge chairs and tables, umbrellas, chairs for eating outside as well as a great barbecue you can use. There's also a good gym/exercise room.They do practice covid policies for cleaning and protection. The mask policy would be the State of NJ guidelines. But I can say l felt confident at all times that I was in a safe environment.

The staff admits that this place needs a facelift for sure but Hilton doesn't have the time to close floors to do it. hmmm..... on the 3rd floor water pouring in from the ceiling so we were walking around buckets to get to our room. The pool is never open when we are here and not taken care of. overall dirty rooms dingy and need attention big time. I get that it needs remodeling (more than that) but then the prices should reflect it not more, less money. The staff is overall friendly, as we go there alot. The main issue for us is that Hilton has changed their pet policy which is a deal breaker for us. We are Hilton honors diamond members and have given our business to Hilton for years but this policy will make us change. They are taking carpets our of rooms because of pets relieving themselves and apparently anything goes, frankly we like pets. just do not want to sleep in a bed where dogs, cats and the like have ”stayed” People have pet allergies you know and it is not sanitary either. It is a pet first society, forget the humans that actually pay for things. When we were there we had to change rooms which was difficult because there were 2 German shepherd type breeds directly across the hall that kept up barking and carrying on. Again, we have nothing against dogs or cats etc., however when it is taking away from the pleasure and rest of paying patrons it is a big issue. Maybe a compromise Hilton and have a ”pet floor”. the staff tries to help as best they can.

The hotel is cost-effective and the transportation is very convenient.

Excellent value for money, good service. But the weekend is difficult to set, we have to make two bookings. However, there is a highway downstairs, and people who don't sleep well should be cautious.

BEAUTIFUL HOTEL STAFF, Excellent location. Very Clean Gem.Enjoyed every part of my stay here for the week plus.Dominique was over the TOP exceptional providing 5 Star Service! If you are here I HIGHLY Recommend her doesn’t take away from any of the other staff but she has left her mark with this guest. Thank you for your wonderful service will book any time

Beautiful room, with a pull out couch and balcony for smoking. The King bed was perfect. Everything was clean and convenient. Quick drive to get decent food in the area. It was a local getaway for my birthday and I loved it for that. I would go again and def recommend it if you just want a place to stay for a change of scenery. Highly recommend and would stay again.