Ανακαλύψτε τη διαμονή σας σε Santa Ana

So 2 of my colleagues and myself, checked in on 1/3 for a company training for one week. The company paid for room, tax, parking and breakfast daily. I was asked for my card for incidentals (who even has incidentals anymore since everyone has a cellphone and a Netflix account, but I digress). My card was charged $1,000 for incidentals. Yes, you saw that correctly, $1,000. When I called down to the front desk, I was told it was a mistake and they apologized. They also comped my dinner for the evening. No worries, continued my week of training. I noticed however, at the end of the week, the $1,000 was still on my card. When I asked why, I was told by a different front desk agent that the hold was put on my card ”just in case my bosses card did not go through.” What? So if I was traveling on vacation, would they ask for my best friend's card ”just in case my card didn't go through?” Again, the apology, and EVENTUALLY the money was put back on my card. Fast forward to our 2nd week of training. This time, I called the hotel directly to express my displeasure with the previous week. I was assured that there would be no issues. And was told they had staff that was training. Myself and my same 2 colleagues check in again on 1/10. I give my card for incidentals. A $40 hold this time. Perfect! We are off to a great start. The stay went well. And no issues when checking out. Until today. There is a $20 and a $48 CHARGE, not a hold, to my card. I call the hotel, and was told the $48 was for parking and they have no idea what the $20 charge is for. What? So they did a credit for the $48, but said I need to call the bank for the $20. Marriott is normally my go-to for travel but i have never heard of this crazy policy of charging a guest's card ”just in case the company card declines.” Needless to say, I will be letting my company know about this. They should definitely find another hotel to put employees in when coming to town.

First of all, the environment is OK, relatively quiet, the nearby Plaza can be driven for a few minutes. Disadvantages, the facilities are old, even damaged, some rooms have a smell, accurately is damp moldy smell, concentrated in the living room, very affecting the accommodation experience. The SPA pool is very foamy and the disinfectant bleach tastes very strong and is not very good. In short, if you want affordable suite space, it is OK. But after all, it's a penny, don't expect too much from here. If you want a good suite, choose some high-end hotels.

We were helped out by Shanice, immensely. We had been traveling cross country and were exhausted. Shanice was super friendly and accommodating going the extra mile to get us checked in and comfortable in a great room. I can’t say enough complimentary about her service!

paper towels always great place to stay at price is always right they may not have a restaurant anymore but they have a convenience store icoffee everything open 24 hours

The rooms are spacious, had room to set up two work stations. House keeping was great and kept us supplied with coffee. The outdoor pool is heated and the Hot Tub was welcoming; even in 66 degree weather. Toast to Toast is a full service restaurant in the hotel, the Breakfast Buffet was fantastic. Management and staff were very friendly. The bar was the highlight, Lorrie was the best bartender!, keeping everything going in the evening. The manager made a great Bloody Mary for breakfast too.

The transportation is very convenient. There are restaurants nearby so you don’t need to take a taxi. It’s quiet and clean.

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

Check-in was a breeze: friendly and quick. They gave me what I asked for: the quietest room. So, when I started noticing problems, I decided not to ask for another room. I've stayed at Motel 6s, so I knew that the spot next to the window usually has a table and chairs. My room didn't; it was just a big empty space. I was alone, so I didn't really need the table; I sat in the one chair along the desk at the side of the room. I went to plug in my computer, and... there was only *one* free outlet in the entire room -- except at the bathroom! (See the photo.) (Hint: I've learned to bring a long extension cord and power strip for rooms like these.) I tried to turn on the light over the desk; it didn't work. When I looked inside the fixture, the light bulb was *missing*. The light fixture over the big empty space on the floor had just one working bulb; the other was either missing or burned out. Luckily, the light over the washbasin was bright, so I used it to light the room. I went to the basin to wash my hands. When I turned the faucet to hot, only a tiny trickle came out. (See the photo.) I decided to wash my hands in the bathtub. Then I noticed that the tub spout wasn't clean: it had a film of minerals. The tub had a couple of tears, some rusty stains, and... two co**** black hairs several inches long! I went to get a hand towel; there was only one, and it was hanging out of the towel rack (see photo)... there were no washcloths. I plugged my computer into my extension cord to use the WiFi. The computer said the signal was strong. As usual, my browser opened a login page, but then I waited... it took almost a minute for the login page to appear! I went to the speed test website (TripAdvisor probably won't let me give the URL). I had 0.99 Mbps download and 0.50 Mbps upload -- which is super-slow. (This was at 4:30pm. The speed stayed the same for hours after.) I tried to upload pictures from my phone's camera to Google Photos... uploading 80 photos took two and a half hours! When I logged in again later, I noticed a space for an ”upgrade code, if purchased.” Maybe the motel entices us with their sign by the street advertising WiFi, but making us pay more if we want to do almost anything with it? Luckily, I didn't need it so I didn't try it. There was a fair amount of paint missing from parts of the exterior walls and gang graffiti by the stairwell at the back corner of the motel. For some reason -- although the days of soda and beer in bottles are mostly gone -- there was an old rusty bottle opener fixture attached underneath the washbasin. I'm not heavy, but the bed sagged in the middle. At least the parking lot was clean.

Red Roof Inn of Santa Ana employee by the name of Pilar offered me great customer service really took the time to look and help me get the best deal. I have been here for two months thank you Pilar thanks to you I have enjoyed my stay at the red roof inn of Santa Ana.