Ανακαλύψτε τη διαμονή σας σε Utica

The hotel okay the carpet where my room was located did not lay flat needed to be tightened. I almost tripped on it a couple times while walking to my room. There was no coffee for the coffee maker For next morning so I tried to call the front desk but the phone in the room did not work. The man at the desk was aware of the phone not working and stated he would get coffee for me which never happened. Saturday evening you could smell cannabis in the hall which was a non smoking hotel. Sunday morning during check out I went to the front desk to tell them the toilet was not working and to get a cart to load my car, I did not find anyone at the desk or at the cafe. When I went back into the room after loading my car to check make sure I didn’t leave anything the bathroom floor was flooded but I could not call the desk since my phone wasn’t working and no one was around in the halls. This hotel needs employees that can be around to help it’s guests! Also phones in the room are mandatory! For the amount I paid for two nights I could have stayed somewhere better and at least had coffee! I won’t be staying at a Marriott any time soon!

PROS: Location. The hotel is in a quiet residential area close to restaurants and shopping Exterior: charming for a chain hotel. Nice courtyard Room size: spacious 1 and 2 bedroom suites. Adequately equipped kitchens Beds: comfortable, though a little soft Breakfast: good choice of hot and cold foods. Crispy bacon! Public areas: cozy and welcoming CONS: Upkeep and maintenance: Bathrooms in particularly bad shape. Peeling cracked paint on walls. Bathtubs with no slip base not scrubbed properly resulting in gray residue on the base. Lack of attention to details: First room we stayed in did not have any working phones. Staff seemed indifferent to this security issue. Reported the problem twice. Apparently maintenance staff was not available to on the weekend. Finally offered us a different room upon my mentioning that I would chat with the manager on Monday. New room had lamp shade in living area dangling by one hook. This is not something housekeeping could have missed. It's just lack of caring. Bedding, though clean, had visible staining on the sheets. These sheets should have been replaced. Not up to Staybridge standards based on other Staybridge locations we've stayed at.

We loved the historical district &everything was close in travel timethe pool was closed because of health departments on Friday but the 8 and 12 year Olds went with mom dad and 82 year old great grampa to go cart track it was alot of fun only a 5 hour trip from tinley pk Illinois

Front desk people were nice and sympathetic, but not empowered or able to fix any issues, especially as the hotel was sold out. The first desk person did bring replacement sheets, but the condition of the room was too gross to stay. There was questionable debris under the mattress. ”New” Towels and washcloths had stains. Room was grubby at best. What I thought were stains on the doors and surfaces, cleaned easily when we wiped them off, indicating they had not been cleaned. Carpet had debris on it. Bedding had hair on it. Surfaces were dusty and sticky. Walls were unclean. The latch lock was missing. The deadbolt would not turn. We left for another accomodation and expect a full refund.

Newly renovated, the style is small, fresh, not oppressive, very clean, the front desk brother's nail art is more than my dazzling. The breakfast is richer than the same series of hotels. The bedding is cleaner than the standard standard room.

Very nice hotel! We decided to stay overnight, since our work Christmas party was close by. The hotel was clean, fresh and nicely decorated. Rooms were spacious, comfortable and nicely appointed. The hotel has a very appealing restaurant, Verona, were we enjoyed drinks and an appetizer, then a scrumptious breakfast the next morning. Highly recommend this venue!