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My husband stayed here during the Power Tour and loved the hotel, especially the breakfast. However, we had reserved a free night based on Hilton points but was accidentally charged the nightly rate. Now, any hotel can be good if things go smoothly; but the real test is if something goes wrong. General Manager Byron Palmiter corrected the problem easily with no hassle whatsoever. Highly recommend this Embassy Suites and we're looking forward to staying here again. Our place in Bowling Green from now on.

#Praise# Location, close to restaurants, close to shops, cost-effective, lighting in the room, satisfactory mosquito control measures

This one night stay as our overnight between Michigan & Alabama left us wanting to stay longer. The staff was friendly & helpful, room was clean, spacious & comfortable. Breakfast could have been the best hotel complimentary breakfast we have ever experienced. If the French toast sticks & bananas foster compote are offered, you will regret passing up this taste treat. Very good oatmeal bar. Adjacent parking garage; no additional fee for parking, Walkable to bars & restaurants in Fountain Park area of Bowling Green. Hotel is adjacent to entrance of Western Kentucky University. I took the opportunity to take a morning walk around this beautiful campus. The only potential minus is that it is a few miles from freeway entrance, but this is far outweighed by the rest of our experience.

Overall a nice place to stay, the a/c in our room is loud and can hear people in the next room are the negatives. The positive are a longer list, at checkin a recommendation to try Montana grill across the street was a great choice, everyone has been friendly and the grounds are very well maintained. As a Hilton member I was given meal vouchers that could be used for breakfast. They had a breakfast buffet for $14 each or you could order from 5-6 made to order choices. Buffet the day we were there was scrambled eggs, bacon, potatoes and oatmeal as warm selections. They also had the usual yogurt, bread and pastry assortments and 3-4 types of juice. Overall it was a little above normal at a hotel buffet but not good enough for us to want to return. Overall a solid place to stay and one I would not hesitate to visit again.

Stayed here for one night while driving to Florida. It's located in a nice area close to restaurants. It appears to be recently remodeled, was super clean and very nice. If you need a great mid priced hotel this is the place for you. It had a comfy bed, a great couch to sit on with a rolling ottoman and a brand new huge LG TV. We had an issue with the TV and the front desk staff came up right away and fixed it. Great customer service here would stay agin

Great location and room setup is nice (2 bedrooms, 1 bathroom with kitchenette) but it’s just not super clean. There was a toothpaste type stain all over the front of the under sink cabinets, inside of drawers in bathroom and bedrooms have residue/crumbs/need cleaned, fridge had standing water inside plus red sticky stains on shelves, plates in cupboard had dried food on them, carpet very much needs a thorough vacuuming plus a good shampoo (keep your socks on!) Plus there was no toilet paper aside from the half roll on the holder and only conditioner (no shampoo) and no other personal amenities provided. Bed was comfy enough but I itched and worried about cleanliness and didn’t sleep well since everything else was off. Outside is pretty and well maintained . Lobby bright and colorful, pool & gym small but nice (I didn’t use but walked through.) Staff is friendly and responsive with what they could do to help - we needed sheets for the sofa bed and more towels and they ran them up right away at 9 pm but I honestly wish we had just skipped the stop and driven on through the night to get home. This location has potential - I think with covid staffing issues they are just unable to do room cleaning as thoroughly as needed but it adds up and is borderline gross. It’s really too bad.

I wanted this room to be so much better than it was... To clarify, we arrived after 12 am, so we didn't address it until the am. This is one of three Marriotts hotels I stayed at this week... Sadly, the cleanliness was the worst I've experienced with Marriott in sometime. The bathroom clearly was not clean. Water/soap marks all over the counter... Razer stubble and shower gel/shampoo all over the shower... Some kind of slop on the bathroom walls. Towels disheveled... I called the front desk at 8:30 am and asked for cleaning supplies so I could clean it. I was told no... I asked if housekeeping could clean it. I was told ”maybe”, but they wouldn't be in for an hour. I asked if I could shower in another room. I was told they were full. I asked if the manager could come up and look at it and give his opinion. I was told he was to busy. No solution was offered. So, no sense of obligation from this organization to right this wrong. Disappointed would be an understatement.