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We have had great experiences with this chain and how they treat veterans. So when in Centerville for some antiquing we decided to stay here. First off, all the staff we encountered were first rate, friendly, professional, and focused on providing great service. The hotel itself however is in serious need of repair and renovations. First clue was the alarm at the front desk that kept going off and apparently has been needing repair for over a month. Our room reeked of onions and the bathtub/shower floor was very worn/ stained a grayish color. There were no USB charging ports in the room except one on the TV which only worked if TV was on. Also no electrical outlets in the bathroom for hair dryers, shavers, etc. Mattress was way to soft, more like an understuffed feather pillow which provided no support for back. Overall cleanliness of room needed improvement as well. We even found items on floor from previous guests which vacuuming would have picked up. Until the chain decides to put necessary funding in for repairs and renovations we discourage people from staying here despite great staff.

This Holiday Inn Express south of Dayton is very classic, next to the i675, free parking, and plenty of commercial dining nearby. The room was well-formed, and both beds were spacious. There was a slight smell when I went in. I opened the door for a few minutes and added some air conditioning. Breakfast variety can also be satisfied, with oatmeal, several eggs, bread, sausages, coffee drinks and tea, very good! Price is quite good

A++++ Pete and his stall are amazing, A friendly smile in the afternoon from his staff, Pete walked around the hotel multiple times a day and when I asked him about that he told me he wanted make sure there are no issues with the outside of the property and it is clean, room did not smell like deodorizer the bathroom was clean, the shower was clean and the best part it did not need any maintenance, I enjoyed the breakfast in the morning, I did not like the waffle maker instead of a one size waffle it makes three little ones which is a little hard to maneuver on the plate and can get messy when using a plastic nife/fork, I would recommend sausage patties and sliced cheese every day as I could’ve put them in between the two little waffles and made a breakfast waffle sausage sandwich, I will be back next year to visit the Wright, Patterson Air Force Base, and the Kil-Kare Drag*****,

there was nothing majorly wrong with my visit. the breakfast was just a muffin and a juice box i wish the breakfast bar was open. the ac in my room was terrible 😫 though and the side door wasnt working so i had to walk all the way around to get to my room that was right next to the door. and the pool was closed 😔 anddddd you only get bars of soap no shampoo or conditioner thankfully walmart has the dollar travel section and its half a mile away

I had an incredibly poor experience with this hotel that I've tried to resolve with both hotel management and Hilton Guest Assistance. Neither has resolved the issue, so I'm hoping by posting this review I can save others the troubles my boyfriend and I faced. In short, this hotel needs an upgrade both in the rooms and, more importantly, the management (Ibrahima, the General Manager, in particular). On a larger scale, Hilton customer service seems to have gone downhill, and even if my points for this stay do get refunded (which they haven't yet), my boyfriend and I don't plan on staying in a Hilton hotel again. I booked this hotel for a birthday weekend trip with my boyfriend, two rooms, two nights. We arrived at 9 PM on a Friday night. When we walked into our rooms, we immediately noticed a strong cigarette smoke smell and extreme wear on the fixtures, furniture, walls, and doors. After about an hour of trying to acclimate to the smell, we asked if we could be moved to different rooms. When we walked into the new rooms, we both noticed a strong chemical scent that immediately started to give me a migraine and extreme wear on the fixtures and furniture. After another hour of trying to acclimate to the smell, we decided to find a new hotel. We asked if our stay could be refunded, including the points I'd used to book one of the rooms. There was no night manager on duty, so the new front-desk clerk said he would need to leave a note for the General Manager to take care of the refund in the morning. My boyfriend and I then spent 45 minutes searching around Dayton looking for a new hotel. The Marriott at the University of Dayton did a great job taking care of us, and unlike the Hampton Inn, they had a night manager on duty at midnight when we checked in. Ibrahima, the General Manager of the Hampton Inn, emailed me on Saturday morning saying a refund had been processed, but mentioned nothing about the points I'd used to book the second room for our stay. I called Hilton Guest Assistance the following Monday to express my frustrations with my stay and ask for a full refund of my points used to book the stay and additional compensation for the inconvenience of having to find a new hotel. They said I would need to follow up with the GM of the hotel directly and opened a case. After several attempts to contact Ibrahima directly, I finally received an email saying the points would be refunded to my account ”shortly.” He did not answer my voicemails and email to discuss the points refund not showing in my account and possible additional compensation to cover the cost difference of the second hotel. I also spoke with Ray at the front desk, who not only wouldn't bring Ibrahima to the phone so I could speak with him, but also informed me that he doubted I would receive any additional compensation for my stay because I hadn't filled out the post-stay survey and, as he put it, ”hadn't given Hilton a chance to make things right.” I finally reached out again to